Question about Brother MFC-5840CN All-In-One InkJet Printer

1 Answer

No black ink printing

Cleaned print heads numerous times and while running the test print quality page only cyan, yellow and magenta print...no black at all

Posted by on

  • 3 more comments 
  • mbgallo Mar 11, 2009

    ....am getting no error messages.

  • PSir Mar 18, 2009

    Same problem with my DCP-560CN. It tries to print (sounds and everything), but no black is printed. Changing the cartridge and cleaning don't help...

  • Anonymous Mar 24, 2009

    i can't get the black or yellow to print even though i have done the print test many times. i received a message saying unable to clen

  • mikeB57 Mar 27, 2009

    Black prints great but no Cyan, Magenta or Yellow - cleaned and cleaned, taken cartridges out, put back, cleaned again and again nothing. Cartridges are all new. 

  • kayjaig May 04, 2009

    can't get it to print black, just come out blank.
    i used needle to pump ink into the the tube ( from ink cartridge end, and ink came out from the other end okay). But still can't make it to print out black at all.


×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Ah, solved already. Cleaning the black print head a few more times did it for me.

Posted on Mar 18, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I had fully-refilled the ink into the CISS tank of my printer (CANON IP1980) however, the only colors that went out were magenta and yellow only. no black or cyan. the ink from the CISS tank did flow into...


You could try a head cleaning or a deep cleaning. You can find them in your printer properties under maintenance. After a few cleanings, try a test page. Keep cleaning and trying a test page until it prints like it should. If it never prints black and/or cyan, the print head is either seriously plugged or damaged.

Aug 23, 2011 | Printers & Copiers

2 Answers

I have a problem with print quality of my Brother printer mFC-6490CW, I have run the ink management utility, the black, yellow and magenta printed to about 95% just one dotted line missing on the black,...


Well, this is a common problem with people who purchase Brother printers, but do not always use Brother Ink Cartridges. Brother has a cleaning agent in the print cartridge and the compatibles do not.

"If you have a lack of one (or more) color do the following:

Make sure all carts are full, placed well and are secured. Insert a new ORIGINAL BROTHER CART for the one that shows no color.

Press menu then start bk-copy then four times arrow up quick after another. machine will switch into maintenance mode and all lights will flash. Press 7 then 6 then 4 then start bk-copy. machine will initialize the carts and refresh ink within tubes and print head. After that it does some power cleaning. When finished press 7 then 6 then 3 then start bk-copy. machine will run a power purge. when finished press 9 then 9 to leave the maintenance mode. do run a quality test print.

This should clean the lines out and clear up your issue.

Jun 20, 2011 | Brother MFC 6490CW InkJet Printer

1 Answer

My brother MFC 665CW printer shows a 4F error and unable to clean. How do I get to the head to clean it?


Do the following to clean the print head:


1. Press INK key on the control panel.


2. Press the DOWN arrow key until CLEANING appears on the LCD.


3. Press OK.


4. Press the DOWN arrow key to select BLACK, COLOR or ALL depending on what you want to clean.


5. Press OK.


The machine will clean the print head. When cleaning is finished, the machine will go back to Ready automatically. If you are experiencing a print quality issue, we recommend you repeat the print head cleaning for each color showing an issue at least five (4) times.


If you are experiencing a print quality issue and want to see if the cleanings are improving the print quality, print a Print Quality Check Sheet (PQCS) after the first cleaning and then print another PQCS after repeating the print head cleaning steps at least three (3) more times (4 total cleanings). You can then compare the two Print Quality Check Sheets.


Do the following to print a Print Quality Check Sheet:


1. Press INK key on the control panel. TEST PRINT will appear on the LCD.


2. Press OK. PRINT QUALITY will appear on the LCD.


3. Press OK.


4. Press COLOR START.


NOTE: The machine will generate the Print Quality Check Sheet (PQCS). On the PQCS each of the four colors is represented by a slanted square pattern made up of 96 individual blocks. The colors should appear (from left to right): Black - Yellow - Cyan - Magenta. Cyan is the light blue color and Magenta is the pinkish color.

Feb 21, 2011 | Brother MFC-665CW All-In-One InkJet...

1 Answer

WHILE TEST PRINT CYAN INK NOT SHOWING WHAT SHOULD I DO SIR


This issue will only occur if an ink cartridge(s) is or was installed inthe wrong position (slot) in the machine. When a cartridge is installed, the ink tube system is filled with the ink from the cartridges, to prepare the machine for printing. If the cartridge is inthe wrong position the tube will fill with the wrong color.


NOTE: If you just installed or replaced the ink cartridges and your printed documents are missing colors please refer to the solution - I just installed or replaced my ink cartridge and my printed documents aremissing colors. What can I do? Blank


To resolve this issue you will need to clean the print head.


NOTE: It may require 10 to 15 cleanings to clean the ink tubes and print head. During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to completethe cleaning process.


1. First verify the position of the ink cartridges:


a. Open the ink cartridge cover and check to make sure the ink cartridges are in the correct order.


b. Starting from the left side, the correct order is Black, Yellow, Cyan(blue), and Magenta (red).


- If the ink cartridges are installed in the correct order, close the ink cartridge cover and continue to STEP 2.


- If the ink cartridges are not in the correct order, remove the ink cartridges that are installed in the wrong position by pressing down on the release lever(s), located above the ink cartridge and remove the cartridge(s) from the machine.


Next, reinstall the ink cartridge(s) in the correct position in the machine by gently pushing the cartridge in until it clicks.


When all the cartridges are installed, close the ink cartridge cover.


2. After closing the ink cartridge cover, the LCD will prompt - Did youchange XXXX (XXXX = the color) This message will be displayed for ink cartridge that was removed. Press the - (Minus Key for No). This willkeep accurate data of how much ink is left in the cartridge.


1. Press the INK key.


2. Press OK to select Test Print.


3. Press OK to select Print Quality.


4. Press the COLOR START key.


5. Review the Check Sheet. The colors on the Check Sheet should be in a specific order: Black, yellow, Cyan (Blue) and Magenta (red).


a If the colors on the Check Sheet are in the correct order and are notmissing any dashes, press + (Plus Key for Yes) on the key pad and continue to STEP 7.


b If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - (Minus Key for No) on the key panel and continueto STEP 6.


6. The machine will need to perform cleanings to flush out the incorrectcolor or dried ink from the ink tubes and print head.


a. The LCD will ask you BLACK OK. If black is fully printed and is the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).


b. The LCD will ask you COLOR OK. If any of the 3 colors (yellow, cyan (blue), and magenta (red) are fully printed and are the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).


c. The LCD will say START CLEANING + for YES and - for NO. Press + for YES to start cleaning. The machine will go through a cleaning cycle that will take approximately one to two minutes.


d. After the cleaning is completed, the LCD will say PRESS START. Pressthe BLACK START key. This will print out the print quality check sheet again for you to check and see if your print quality issue has been resolved or not


NOTE: If you wait 1 minute after the cleaning cycle is completed, the display will return to date and time. You will need to go back to STEP 3 to print the Print Quality Check Sheet again.


e. If the ink color order is correct and all of the dashes are present, press + on the key pad to select YES and continue to STEP 7.


If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - key to select NO. Repeat the cleaning process byfollowing STEPS 6a through 6d. You may have to perform this procedure up to 15 times in order to clean the ink tubes and print head


NOTE: During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to complete the cleaning process.


7. Test by printing the document that had the reported problem (wrong color printing).

Dec 08, 2010 | Brother DCP 165C Compact Color Inkjet...

2 Answers

Canon Pixma yellow color problem


Either the ink you are using is not going to give the color you want, or you have print heads that are blocked.

Mar 11, 2010 | Canon PIXMA iP4200 InkJet Photo Printer

1 Answer

Print is faded. I just replaced the ink jets.


You said you just replaced the ink jets. Did you clean the print heads? Here is Link on Web. If you find this helpful pls rate me. Thanks
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

How to improve print quality
Cleaning the print head
To ensure good print quality, the MFC will regularly clean the print
head. You can start the cleaning process manually if needed.
Clean the print head and ink cartridges if you get a horizontal line in
the text or graphics on your printed pages. You can clean Black only
or three colors at a time (Cyan/Yellow/Magenta), or all four colors at
once.
Cleaning the print head consumes ink. Cleaning too often uses ink
unnecessarily.
Caution
Do NOT touch the print head. Touching the print head may cause
permanent damage and may void the print head’s warranty.
1 Press Ink.
2 Press or to select Cleaning.
Press Menu/Set.
3 Press or to select Black, Color or All.
Press Menu/Set.
The MFC will clean the print head. When cleaning is finished,
the MFC will go back to standby mode automatically.
If you clean the print head at least five times and the print has
not improved, call Brother Customer Service (see Brother
numbers on page i).

Jan 11, 2010 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Printing problems


try to clean the noozle of you catridge..... then try again...... or try to shake it

Sep 01, 2009 | HP PhotoSmart 7960 InkJet Printer

1 Answer

Unable to print BLACK


The machine should begin cleaning automatically, and the LCD will alternately show "CLEANING" and "PLEASE WAIT". When the machine completes its cleaning cycle, the LCD will display the date and time. Print the Print Quality Check Sheet and see if all colors are present:

    1. Press the Ink Management key.
    2. Use the up or down navigation key to select TEST PRINT.
    3. Press Set to confirm your choice.
    4. Use the up or down navigation key to select PRINT QUALITY.
    5. Press Set to confirm your choice. Press the Color(Colour) Start key to print the Test Sheet.
If one or more of the colors is still missing from the printed page, cleaning the print head may resolve this problem. When cleaning the print head, you are given the option to clean BLACK ONLY, three colors at a time (CYAN, YELLOW, and MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then select ALL. Follow the steps listed below to clean the print head:

Cleaning the Print Head
  1. Press the Ink Management key.

  2. Use the up or down navigation key to select CLEANING.

  3. Press Set to confirm your choice.

  4. Use the up or down navigation key to select the color that is not printing
    -OR-
    Select ALL if more than one color is not printing.

  5. Press Set to confirm you choice.

  6. The machine should begin cleaning automatically, and the LCD will alternately show "CLEANING" and "PLEASE WAIT". When the machine completes its cleaning cycle, the LCD will display the date and time.

  7. Test by printing the "Print Quality Check Sheet":

    1. Press the Ink Management key.
    2. Use the up or down navigation key to select TEST PRINT.
    3. Press Set to confirm your choice.
    4. Use the up or down navigation key to select PRINT QUALITY.
    5. Press Set to confirm your choice. Press the Color(Colour) Start key to print the Test Sheet.
If one or more of the ink colors is still missing from the printed page, repeat the print head cleaning steps listed above up to 4 more times. After each cleaning, print the Print Quality Check Sheet to see if there is any improvement.

I hope it helps!!!

Dec 09, 2008 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

C88 / T060 cartridge refilling problem


sounds lke your yellow nozzle not working properly...had same issue on lexmark printer, ended up geting this epson...learnt from my mistakes...perhaps it ran dry? or you left the yellow cartridge out longer than the rest....only you might know what happened

Mar 22, 2008 | Epson Stylus C88 InkJet Photo Printer

Not finding what you are looking for?
Brother MFC-5840CN All-In-One InkJet Printer Logo

Related Topics:

283 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

John mullen

Level 2 Expert

245 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...