Question about Amazon Kindle Wireless Reading Device

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My kindle keeps freezing

My new kindle keeps freezing and has to be reset.  It always resets with no problem, but it makes me nervous that it does this so often.  Any suggestions to what is causing this?

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  • Anonymous May 04, 2009

    My Kindle keeps deciding to throw me out of whatever I'm reading. It returns to the home screen, & forgets where I was reading. It will do this about once per minute when it gets in the mood. Powering off the device (quick, 4 seconds, 20 seconds) makes no difference. After awhile, it starts to behave itself, for reasons no more apparent than why it got into this little snit in the first place.



    This behaviour takes much of the pleasure out of using the device.

  • Patricia Barnes-Harman Nov 13, 2011

    my kindle doesn;t turn on

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In most cases, to avoid freezing, keep battery charged and turn off wireless when it's not being used. To properly reset, hold power switch to the right for 15 seconds.

Resetting the device is not a bad thing, most electronic devices need it to be done. It can be annoying, but it's not fatal.

I would keep track of how many times you need to reset the device. Once the amount get over a few times per day, honestly, I would call Kindle Support. They've got the necessary software to look further into your Kindle.

Posted on May 30, 2009

  • madocia
    madocia Jul 30, 2012

    Hello my kindle is frozen and on the screen it is written( opening) it has been like that since 3 days now, what can I do? please help n

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True, if it doesn't freeze more than once or twice a week put up with it, but if it get's worse and amazon doesn't help you, you may need a new logic board, there are kindle repair websites that guide you through the repair step by step, but you should have done something like this before, there are also third party amazon kindle repair places that can do it for you.

Posted on Jul 24, 2009

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Posted on Jan 02, 2017

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2 Answers

Kindle Fire has frozen


Lots of help and videos Joan.

  • Amazon.com Help: Quick Fix: Slow or Frozen Screen www.amazon.com > Amazon Device Support Quick Fix: Slow or Frozen Screen. If your Fire tablet or Kindle e-reader screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
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  • My Fire is frozen up. - Kindle Fire - iFixit https://www.ifixit.com/Answers/View/85362/My+Fire+is+frozen+up. jojack6200, try this "Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content ...
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  • Apr 20, 2016 | Amazon Kindle Fire HD

    Tip

    How to reset the Amazon Kindle (useful when the unit is frozen)


    Hi.

    The Amazon Kindle is known for having several firmware issues, and it is not unusual seeing the unit freezing and not starting.

    To start you can attempt doing a soft reset. To do a soft reset press and hold the <ALT>, <Shift>, and <R> keys simultaneously. The Kindle display should go blank for few seconds, and then restart.

    If your Amazon kindle is still frozen, try resetting the unit to factory default settings with the hard reset procedure below. Procedure is different, depending on the Kindle model.

    All you have to do to reset the Amazon Kindle 2 and Kindle DX is pressing and holding down the power button for about twenty seconds, then release the button and let the unit restart.

    If instead you have the previous model, the amazon Kindle one, then you will need to open the back cover by pressing it and sliding it to the right with your finger, same as when you have to replace the batteries.

    Behind the cover you will see the reset hole switch.

    Push and hold a sharp pointed object, like a paper clip, or the tip of a pencil inside the hole button located under the battery cover.

    Wait about ten seconds until the Kindle restarts and resets to default settings.

    The last procedure and the picture below refer to Kindle one only. If you have kindle two, then please use the first procedure.

    46b3e30.gif

    If the above does not fix the problem, then the unit is faulty. In that case contact Amazon to get support.

    Regards.

    on Feb 21, 2010 | Amazon Kindle Wireless Reading Device

    1 Answer

    Why did my kindle reset on its on


    Amazon.com: Customer Discussions: Kindle Fire reset itself to ...

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    Jan 23, 2016 | Tablets & eReaders

    1 Answer

    HOW DO I UNDER FREZZER MY KINDLE


    Hold the power switch for 20 seconds. Slide the power switch and hold it in place for 20 to 30 seconds before releasing it.
    • You need to physically hold the power switch in its off position for this long. Doing so tells your device to "reboot," in essence, instead of merely shutting down.
    • The reboot screen should appear as soon as you release the power switch.

    Give the Kindle time to reboot. The Kindle will reboot within a minute or two. Be patient and give your device ample time to finish its reset.
    • There is some possibility that the Kindle will freeze as it reboots. This may be the case if your Kindle stays frozen on the reboot screen for more than ten minutes.
    Charge the Kindle. If the device freezes during the reboot or does not respond to the reset at all, plug the charger in and allow your Kindle to charge for 30 minutes or more.
    • Make sure that your Kindle has enough time to complete a full charge.

    Hold the power switch down again. After you finish charging the Kindle, slide the power switch and hold it down for another 20 seconds.
    • The reboot screen should appear again. Give the device a minute or two to reboot before checking it again. This should complete the reset.

    Jan 01, 2015 | Amazon Kindle 3G

    1 Answer

    Why won't my Kindle Touch charge?


    The Kindle touch are great devices for you reading needs. However, there are times when it becomes unresponsive and freeze on you. Amazon says it is because the battery isn't charged properly or does not have enough power on it. It is advisable to charge your battery first before trying to reset the Kindle touch/Fire. If theKindle still has issues, then try the steps below on how to reset your Kindle touch. Please note that you may lose your data during the reset process, make sure you have made a backup of your files before proceding. hard and soft reset
    • Make sure the Kindle is turned ON.
    • Press the Power button for 20-30 seconds until it turns OFF.
    • Wait for it to reboot, if it doesn't press the power button to turn it ON.
    • Your kindle should be back to a responsive state.this might help you..

    Dec 26, 2014 | Amazon Kindle Touch Screen Wi-fi 3g

    1 Answer

    Kindle fire will not charge-got a new charger and it still will not charge- does it need anew battery and how do I do that?


    The Kindle touch and the Kindle FIre are great devices for your reading needs. However, there are times when it becomes unresponsive and freezes on you. Amazon says it is because the battery isn't charged properly or does not have enough power on it. It is advisable to charge your battery first before trying to reset the Kindle touch/Fire. If theKindle still has issues, then try the steps below on how to reset your Kindle touch/fire. Please note that you may lose your data during the reset process, make sure you have made a backup of your files before proceding.
    • Hard and soft reset
      Make sure the Kindle is turned ON.
    • Press the Power button for 20-30 seconds until it turns OFF.
    • Wait for it to reboot, if it doesn't press the power button to turn it ON.
    • Your kindle should be back to a responsive state.
    • this might help you.

    Dec 22, 2014 | Amazon Kindle Fire HD

    1 Answer

    My kindle is frozen it wont let me search for new books


    The Kindle touch and the Kindle FIre are great devices for you reading needs. However, there are time when it becomes unresponsive and freeze on you. Amazon says it is because the battery isn't charged properly or does not have enough power on it. It is advisable to charge your battery first before trying to reset the Kindle touch/Fire. If theKindle still has issues, then try the steps below on how to reset your Kindle touch. Please note that you may lose you data during the reset process, make sure you have made a backup of your files before proceding.
    Hard and Soft Reset
    • Make sure the Kindle is turned ON.
    • Press the Power button for 20-30 seconds until it turns OFF.
    • Wait for it to reboot, if it doesn't press the power button to turn it ON.
    • Your kindle should be back to a responsive state. hope this helps

    Dec 22, 2014 | Amazon Kindle Wireless Reading Device

    1 Answer

    My Kindle won't turn on after I charged it. I charged it because the 2 books I bought did not show on the kindle.


    The Kindle touch and the Kindle FIre are great devices for you reading needs. However, there are time when it becomes unresponsive and freeze on you. Amazon says it is because the battery isn't charged properly or does not have enough power on it. It is advisable to charge your battery first before trying to reset the Kindle touch/Fire. If theKindle still has issues, then try the steps below on how to reset your Kindle touch. Please note that you may lose you data during the reset process, make sure you have made a backup of your files before proceding.
    Hard and Soft Reset
    • Make sure the Kindle is turned ON.
    • Press the Power button for 20-30 seconds until it turns OFF.
    • Wait for it to reboot, if it doesn't press the power button to turn it ON.
    • Your kindle should be back to a responsive state. hope this helps

    Dec 20, 2014 | Amazon Kindle 1

    3 Answers

    How to unfreeze kindle screen? my kindle screen has froze


    Hey

    Well there are a lot of reasons why the Kindle screen freeze.

    most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.

    Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.

    A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that looks like an up arrow.) If that doesn't work, plug your Kindle into the charger and try again.

    You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.

    For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the main Kindle screen (the guy sitting under the tree) will appear and the start up thermometer bar. Once that's completed, the main menu will come on, and your books will be rstored in batches over the next couple of minutes

    And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week

    Hope this will be helpful

    Uri_K


    Feb 04, 2010 | Amazon Kindle Wireless Reading Device

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