Question about Dell A940 All-In-One InkJet Printer

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Will not communicate with computer - Dell A940 All-In-One InkJet Printer

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  • ecfirefam Mar 26, 2009

    I have the same problem. I have uninstalled, deleted, and reinstalled the drivers. It has not worked since then. Is there a dependency issue that I may have overlooked??

  • ecfirefam Mar 26, 2009

    Drivers have been uninstalled and reinstalled many times over without any results. What else should I be looking at? The computer tells me I do not have a printer installed.

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Not all parallel ports support bi-directional communication. If you can't enable the feature, you need a different parallel port. Try a PCI slot add-on card; just check the features and check the manual for enabling bi-directional communication.

If you are using a USB to parallel port adapter, get a different one that supports the bi-directional communication.

What OS are you using? There are a few that had ASPI driver issues; a third party app, ForceASPI, may help. See http://www.afterdawn.com/software/cd_dvd/dvd_tools/frcaspi.cfm for information.

I hope this helps. Please add more information about the configuration (cable, OS, etc) for extra ideas to solve the problem.

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It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
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  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

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      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

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