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I am not 100% sure on this but I do know that most printers and scanners when straight out of the box sometimes have tape or some foam that they use to keep the bits that move around from moving. I would check your manual from end to end and if you dont find anything in it then I would contact tech support for Canon as it may be that this is a bug of some sort that they may already have a fix for.
MP780 Scanner Driver Ver. 12.13.0 (Mac OS X) mp780osxsd12130ej7.dmg MP780 Printer Driver Ver. 4.8.3 (Mac OS X) mp780osxpd483ej7.dmg PIXMA MP750/780 ScanGearStarter Ver. 1.0 for Mac OS X MP750780SGS10MX_EN.dmg
MP830 Scanner Driver Ver. 12.13.0 (Mac OS X) mp830osxsd12130ej7.dmg
MP830 Printer Driver Ver. 4.8.3 (Mac OS X) mp830osxpd483ej7.dmg
Easy-PhotoPrint EX Ver. 2.0.1 (Mac OS X) eppexosx201ea8-2.dmg
08/27/2008 MP Navigator Ver. 2.2.3 (Mac OS X) mpnosx223ej7.dmg
Easy-PhotoPrint Ver. 3.7.0 (Mac OS X) epposx370en.dmg
Firmware File Name and Description Version File Size Date Posted MP830 Firmware Upgrade Utility Ver. 1.13 (Mac OS X) fump830osx113en.dmg
Guides and Manuals File Name and Description Version File Size Date Posted On-screen Manual for Macintosh mp830osmosx100us.dmg
Open the top cover to the scanner, the lock switch is on the left hand side of the glass. It is about 1 1/2 inches oblong and SLIDES back and forth. The switch is black with 3 lines across it. Are you able to see it now? And your answer is ????
Do you not have a manual or 'get you started sheet?'
It is the first thing you do when unpacking a scanner is to unlock the shipping lock.
In all probability it is under the scanner base so if it is a lifting item[to access the printer] check there,or on the backplate of the scanner where all the sockets are.
Failing that get onto the Tech support site at Canon.
the luck for a scanner is usually located under the device near whenr the head is parked.
Have you looked.
Check the manual
Go to canon for Tech Help
Take a look through this lot