Question about Creative Labs Zen Digital Media Player

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My Creative Zen has Frozen on a particular song.........

My Creative Zen froze playing a particular song. I have pushed the re-set button, it re-built itself but is still stuck.
I can still operate the Zen to go to menu, settings extra but as soon as i try to change the song it freezes up again!
I tried to delete the song directly from the player (this causes it to freeze), i even tried deleting the song from the pc software and even the pc can't delete it!
I don't know what else to do, iv had it just over a month so its brand new! Its very frustrating, until this happened i thought it was great, i just want it to work again - please help!! I used the shortcut button to randomly play all and when I decided I didn't want to listen to the song it picked I pressed skip and it has completely frozen.
Not sure what to do. I've only had it less than a week!

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While it is off slide down the power thing while holding play and resseting it with a safety pin, paperclip, staple, etc., this should bring you to the zen format screen thing, select "clean up" this should fix the problem and still save all of your files, if this doesn't work try the other options from the zen format screen.

Posted on Apr 27, 2009

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I HAD SAME PROBLEM VERY FRUSTRATING. I READ SOMEWHERE TO NOT USE A USB HUB, USE USB FROM COMPUTER ONLY. ARE YOU USING A HUB? I GOT OFF THE HUB AND IT HAS WORKED FINE. NOW I AM HAVING PROBLEM WITH AUDIO FORMAT, NOT RELATED.

Posted on Mar 15, 2009

  • SANDLE Mar 15, 2009

    ALSO MAKE SURE YOU HAVE MOST RECENT UPDATES IN FIRMWARE.

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