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Determine first if you hear any noise when it is trying to drain. If you do, the drain pump is getting power. Unplug the washer and remove the access panel below the door. There are screws across the bottom. With the panel removed, you will see the drain pump sitting on the floor on the right side. There is a cap on the front of the pump that can be unscrewed. Be careful as there could be a sunstantial amount of water that drains onto the floor. Have plenty of bath towels ready. Sometimes by tipping the washer back against the wall will cause the water to flow to the back of the tub minimizing the amount of water that will leak onto the floor. Now unscrew the cap and remove it. Look for any debris in the trap and around the impeller area of the pump. After cleaning it, reassemble everything but the front panel and try draining it again. If it works you are all set. If not, you may need to replace the pump as it could have burnt out
Sounds like a clog, either the drain tube, drain hose, or drain pump/diverter valve.
If your drain hose is connected to a drain tube/pipe, it's possible there's a clog in the plumbing somewhere. Running a snake through the drain tube should fix this
Disconnect the drain hose and look for a blockage. Sometimes lint, or paper will become lodged inside the hose and water will back up
The drain pump/diverter valve is a common place for a backup to occur. To inspect the drain pump, unplug the machine and disconnect the drain hose from the drain tube. Put down a blanket or towel and tilt the machine forward. At the bottom of the machine you will see the drain pump with a hose connected by a clamp. Using pliers, disconnect the clamp. There may also be a mounting screw holding the drain pump in place. Unscrew the mounting screw. Now the pump should pull away freely. Using a small flathead screwdriver or tweezers or even needlenose pliers, you should be able to dig out any obstruction. Typically paper that has fallen out of pockets will get stuck in the drain pump forcing water in the other direction, causing it to spill out onto the floor.
Below is a helpful video to both check and remove a drain pump / diverter valve.
What you need to do is run washing machine cleaner through the machine, typically monthly. Do not disassemble, you will not find anything that you can help with.
Also, be certain that you are having successful vacuum break at the discharge point of the drain hose. Sometimes you can draw water back into the machine. BE sure that you have a p trap on the drain into which you are draining.
Fyi. All new washing maching already tested on their functionality and features but not test run with water intake and drain function. I would like to share My experience last time with this model. The water outlet valve will release by motor when you set to drain mode.it suppose manage to retract back by spring when drain process finish or afte small you change to wash mode. Take a look on the spring movement.normally it not properly hold valve switch hence the retracted spring not block the valve to stop water drain. Just rectify the alignment of the valve swich which directly connected to the retractable spring.
if the unit is not over flowing onto the floor then you need to stop or pause the machine lift the drain hose up to the level of the control panel you should here water drain out of the hose make sure not to l pull it out of the wall.once the water has stopped draining restart the machine and it should fill to the proper level and start the cycle.
if the machine is over flowing the you need to reset or replace the pressure switch that detects the amount of water in the machine
Many modern machines will not open the door unless all of the water has been drained. Check by lowering the drain hose to floor level and catching any water in a pan or bucket. If you get only a small amount, try unplugging the machine for a few minutes to reset the computer system. If still nothing, it may be time to call for service. Good luck!
pull the main drain hose up to the level of the contol panel you should here water drain out.
make sure the washer is turned off.after you raise the drain hose restart your washer and see what happens.is there water over flowing out onto the floor.
probably rubber hose from tub to pump broke, access from back or bottom, (cabrios are open bottom) pump in rear. there is a recent bulletin about tub ring not channeling water from dispenser completely into tub