Question about Frigidaire PLES399EC Electric Kitchen Range

2 Answers

Broken cooktop I dropped a bowl on my brand new Frigidaire range smooth cooktop and cracked it. It is so new I haven't even made my payment. I called the place I got it and was told it would be about $500 for part and labor. I paid $1,500 for the range. Does anybody know where the cheapest place I can get it would be and is it difficult to replace? Is this something my husband could do? Where would I get the instructions?

Posted by on

  • 4 more comments 
  • brenda1717 Mar 11, 2009

    I took your advice and called a repair place I got on the Frigidaire website. I told them it had a crack on it and that it was still in warranty which is not a lie. I didn't get it at Lowe's - I got it at an appliance place here in town. I had already called and I told them I dropped something on it and asked who I call to get it repaired. They told me because I dropped something on it that it wouldn't be covered. The repair place I called isn't the one they use (as they have already come out once to repair a short in the oven light). I gave this new repair shop all my model and serial numbers and they said they were supposed to come out and check to see if it cracked because it got hot or if something was dropped on it but he didn't want to waste time coming out - that he would just check in when he came to repair it. He said they'd check with Frigidaire about my warranty but if they call the appliance place they will tell them I cracked it because it is a small appliance place. Also - the stove was delivered in October so it isn't like I haven't used it. I haven't even made my first payment on it yet. I've been crying for a week because I not only owe the $1,500 but now another $500 - which needless to say I don't have. The $1,500 is one thing but paying another $500 would kill me. That is why I went to Fixya. I think it will probably be obvious that something was dropped on it but I'm going to try your way and pray it works. Also, my warranty is only for a year - sure wish it was for 5 years. Any other ideas would be appreciated. I guess if he comes out and says something was dropped on it I'll have to pay his fee no matter what it is. I HATE this range - I clean it per the directions but it has little pitted places on it. Thanks for your help. I'll let you know what happens.

  • brenda1717 Mar 11, 2009

    Ok - I'll stop crying - I will do what you said - when he comes if he gives me any problems I'll tell him that I've called Technical Assistance previously and they told me it wouldn't break unless it already had a crack in it - correct? If he is insistent tell him I will call Frigidaire while he is here and ask for customer relations. I'll tell Customer Relations that he is here and telling me that something was dropped on it and that Tech Assistance told me the above. I then ask Frigidaire for a concession number. Right? What will a concession number do exactly? Should I tell the repair guy that I know they will get more money if they say I cracked it or should I not say that? If I get a concession number what do I do with it? Wouldn't they have logged my previous call (if I had made it)? Can you tell I'm a little analytical? I appreciate your help.

  • brenda1717 Mar 12, 2009

    Will the pitting caused by something I've done wrong? What causes it? I don't know what I could have done wrong...I treat it like it was a baby... I'll only have tupperware in my cabinets lol. Stupid question...what would happen if I cooked on it even though it is cracked? He said they might have to order the part...might take a few days...I'll let you know what happens...thanks....hopefully it will save me hundreds of dollars...waited for 15 years for a new range..and now this!

  • brenda1717 Mar 13, 2009

    The repair place didn't call me back today so I'll have to call them again tomorrow. Will let you know.

  • brenda1717 Apr 02, 2009

    THANKS SO MUCH. I has been almost a month since this happened but they had to order my cooktop. I just had it replaced this morning and did exactly as you said. He never even asked me how it cracked or anything - he just replaced it THANKS SO MUCH - it would have cost me about $500-$600 to have it replaced. I didn't want to have to lie so I was nervous but since he didn't ask I didn't have to lie! THANKS AGAIN SO MUCH!! I CAN NOW PAY FOR THE STOVE!

  • steve
    steve May 11, 2010

    Not a bad price.

    Yes. It is difficult.


2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Frigidaire Master
  • 3,361 Answers

The pitting alone would be cause for replacement under warranty.

Posted on Mar 11, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,314 Answers

Look just call frigidaire and tell them it just cracked it has a five year warranty the tech don't care he gets his cash his pay for fixing it not being a frigidaire police man just tell him it cracked you don't know why they have a five year warranty could have already been cracked when you got it and you didn't know now couldn't it

Posted on Mar 11, 2009

  • 4 more comments 
  • robert samples Mar 11, 2009

    ma-mn i worked for frigidaire for 15 years before going on my own what im telling you to do we considered normal good policy we wanted you happy with the company and product that way you would buy more of our stuff now if you got it from Lowe's just call them tell the first time you tried to use it it shattered when it got hot and some times they do and to bring you a new one and they will deal with frigidaire and Frigidaire don't augure with Lowe's

  • robert samples Mar 11, 2009

    listen just do what i say like i say ok if anything is said tell them you don't like their implications that your lying and you will call frigidaire cust assistance now a little back ground on frigidaire they did away with factory techs because they considered it to be cheaper to use independent contractors the people you bought it from don't have nothing to do with this now the people com-ming to fix it will try to make you feel like its your fault so they can charge you more if hes honest hell just fix it tell him that frigidaire technical assistance assured you that a plastic bowel with pinto beans could not have broken that top unless it had a crack or flaw and told you to call him now quit crying and get what you paid for let me give you the order of what your dealing with at the bottom of the pole is customers assistance then there is customer relations then there is technical assistance call frigidaire and ask to speak to coust emer relations tell them tech assitance assured you plastic bowel could not have broken that cooktop but you dont like the way the repair guys talking ask for a concession number

  • robert samples Mar 12, 2009

    I'm so proud of you lol concession number tells him frigidaire wants it fixed if he wants to keep his authorization as a frigidaire tech but don't pay him no cash for-any thing ok listen i never gave any problems to any of my cust i just said yep it broke now pay me my warranty money for the repair every one leaves a winner got my cash frigidaire happy customer happy see what im saying what good does it do to cause any promblems for any body now just another tad of advice take everything heavy out of the cabnits above the stove tonight lol

  • robert samples Mar 12, 2009

    the pitting is from using the wrong type of cookware consult your owners manuel for right type and it would be considerd improper use dont mention the pitting ok ask me been doing this a long time lol in the feild not website

  • robert samples Mar 12, 2009

    thought id check see how your doing

  • robert samples Apr 02, 2009

    most of the time good repair techs wont they get paid anyway so who cares right we are not the appliance police but i dont see why it took this much time but glad ya got it done lol


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Cooktop cracked suddenly just after cooking

Not exactly "safe" to use. If I remember right in my travels, Algona Iowa had a used and vintage appliance parts store. I am sure there are plenty of others out there but I know they exist.

Nov 14, 2015 | Kitchen Ranges

1 Answer

I have frigidaire electric range FES367DQA. I cracked the cooktop and would like to replace it. I found that there is no glass cooktop for my range but there is for FES367DBA and DCA. The difference i

Thank you for your post, isaak goldman!

I understand that you are seeking instructions in order to replace the cooktop on your Frigidaire range. However, this is not a simple DIY job. I would recommend having a professional technician come out to ensure that the range is properly disassembled and the cooktop installed correctly to prevent any future issues. Hope this information is helpful. -Matt

Jan 31, 2015 | Frigidaire Kitchen Ranges

1 Answer

Frigidaire Oven surface light stays ''on'' even when cooktop off

I unplugged the stove, un plugged all the burners cleaned them, put them back on plugged the stove back in and the light went out, something to do with unplugging it I think. reset it or something.

May 10, 2010 | Frigidaire FEF326 Electric Kitchen Range

1 Answer

My smooth cook top is cracked, can I still use the burners?

using a cracked cooktop is highly dangerous. i have seen these cooktops shatter because of people using them with a crack. One shattered so bad that the glass was found all over the kitchen and the ajoining living room.

Please dont use it, for your safety, repair or replaced the unit

Apr 12, 2009 | Whirlpool Accubake RF362LXTT Electric...

1 Answer

Help! My son dropped a bowl on the ceramic cooktop of our range

Hi, if you still have this stove can you please contact me? Thanks so much!

Mar 24, 2009 | GE 30 in. JP340 Electric Cooktop

1 Answer

Ceramic cooktop eplacement

Hello and good evening!

If it is BLACK it is part number

If it is WHITE/BLACK it is part number

If it is BISQUE/BLACK it is part number

All retail for around 207.00 each. This is actually a fairly easy job also! I would look for the local Frigidaire parts center in your town versus ordering it online what if it comes broken? That would **** and ruin your day. I always inspect these carefully when I pick them up at our local parts house, as manu times they get chipped and dented or cracked in transit.

if this has helped you, PLEASE rate y answer as you see fit?


Dec 14, 2008 | Frigidaire 30" Self-Cleaning Freestanding...

1 Answer


We Use Debruce Polish on all our cooktops. Debruce also works on stainless steel and polished granite, marble, porcelain, formica and glass. DeBruce is non-toxic odor-less and eco-friendly. You can get DeBruce on line at

This stuff really works!!

Aug 12, 2008 | Frigidaire FEF336BC Electric Kitchen Range

1 Answer

Can cast iron be used on GE glass top stoves?

Cast iron is not recommended due to the weight and its heat retention. Cast iron stays hot longer and, due to the weight, can damage the cooktop surface by scratching or cracking it. In your owner/operator manual there should be a section that defines what type of cookware that can be used. Aluminum and Copper heat rapidly, but can leave metal transfer marks. Stainless takes longer to heat and doesn't always heat evenly. Baked enamel, I believe, is the recommended cookware, because it is light weight, heats evenly and has a less risk of damaging the cooktop.

NOTE: References to any remarks about metal transfer marks made by cookware are DISCLAIMERS letting the consumer know that the POTENTIAL of marking the cooktop surface exists. This is NOT to imply that the cookware should not be used. There should be clear instructions that state how to remove the marks (if it occurs), what recommended cleaners are to be used and how to properly keep the cooktop surface clean. Spillage from milk or sugar substances can cause more damage than metal transfer marks.

Another item to note is the cookware bottom should be smooth and flat. If you sit a pan on the range surface and it does not sit evenly, you can potentially crack the cooktop surface due to uneven heating.

A warranty in most cases does not cover damage or breakage of the cooktop caused by the consumer using improper cookware or dropping something on it and breaking the surface.

Not trying to give you a lecture here, just trying to give you some advice just in case you weren't aware. I hope you find this information helpful.

Apr 09, 2008 | Kitchen Ranges

2 Answers

My Frigidaire range display has gone out and the oven doesn't work.

sun, first test is to power the unit down. Find the pair of breakers which are generally 40 or more amperes. Turn them both off and back on. If this doesn't fix it, you will probably need a circuit board.

Nov 10, 2007 | Frigidaire FEF336BC Electric Kitchen Range

1 Answer

Help in Removing Frigidaire Smooth Cooktop Burner

What holds the spring assembly onto the bar assembly is just two small prongs. Use a pliers on the end that protrudes through the bar, squeezing the prongs together, and it should come out fairly easily.

Oct 14, 2007 | Frigidaire FEF336BC Electric Kitchen Range

Not finding what you are looking for?

Open Questions:

Kitchen Ranges Logo

Related Topics:

370 people viewed this question

Ask a Question

Usually answered in minutes!

Top Frigidaire Kitchen Ranges Experts

Dan Webster
Dan Webster

Level 3 Expert

8205 Answers

Ismael Rodriguez...

Level 2 Expert

162 Answers

Mike Carew

Level 3 Expert

969 Answers

Are you a Frigidaire Kitchen Range Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides