Question about Frigidaire PLES399EC Electric Kitchen Range

2 Answers

Broken cooktop I dropped a bowl on my brand new Frigidaire range smooth cooktop and cracked it. It is so new I haven't even made my payment. I called the place I got it and was told it would be about $500 for part and labor. I paid $1,500 for the range. Does anybody know where the cheapest place I can get it would be and is it difficult to replace? Is this something my husband could do? Where would I get the instructions?

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  • brenda1717 Mar 11, 2009

    I took your advice and called a repair place I got on the Frigidaire website. I told them it had a crack on it and that it was still in warranty which is not a lie. I didn't get it at Lowe's - I got it at an appliance place here in town. I had already called and I told them I dropped something on it and asked who I call to get it repaired. They told me because I dropped something on it that it wouldn't be covered. The repair place I called isn't the one they use (as they have already come out once to repair a short in the oven light). I gave this new repair shop all my model and serial numbers and they said they were supposed to come out and check to see if it cracked because it got hot or if something was dropped on it but he didn't want to waste time coming out - that he would just check in when he came to repair it. He said they'd check with Frigidaire about my warranty but if they call the appliance place they will tell them I cracked it because it is a small appliance place. Also - the stove was delivered in October so it isn't like I haven't used it. I haven't even made my first payment on it yet. I've been crying for a week because I not only owe the $1,500 but now another $500 - which needless to say I don't have. The $1,500 is one thing but paying another $500 would kill me. That is why I went to Fixya. I think it will probably be obvious that something was dropped on it but I'm going to try your way and pray it works. Also, my warranty is only for a year - sure wish it was for 5 years. Any other ideas would be appreciated. I guess if he comes out and says something was dropped on it I'll have to pay his fee no matter what it is. I HATE this range - I clean it per the directions but it has little pitted places on it. Thanks for your help. I'll let you know what happens.

  • brenda1717 Mar 11, 2009

    Ok - I'll stop crying - I will do what you said - when he comes if he gives me any problems I'll tell him that I've called Technical Assistance previously and they told me it wouldn't break unless it already had a crack in it - correct? If he is insistent tell him I will call Frigidaire while he is here and ask for customer relations. I'll tell Customer Relations that he is here and telling me that something was dropped on it and that Tech Assistance told me the above. I then ask Frigidaire for a concession number. Right? What will a concession number do exactly? Should I tell the repair guy that I know they will get more money if they say I cracked it or should I not say that? If I get a concession number what do I do with it? Wouldn't they have logged my previous call (if I had made it)? Can you tell I'm a little analytical? I appreciate your help.

  • brenda1717 Mar 12, 2009

    Will do...is the pitting caused by something I've done wrong? What causes it? I don't know what I could have done wrong...I treat it like it was a baby... I'll only have tupperware in my cabinets lol. Stupid question...what would happen if I cooked on it even though it is cracked? He said they might have to order the part...might take a few days...I'll let you know what happens...thanks....hopefully it will save me hundreds of dollars...waited for 15 years for a new range..and now this!

  • brenda1717 Mar 13, 2009

    The repair place didn't call me back today so I'll have to call them again tomorrow. Will let you know.

  • brenda1717 Apr 02, 2009

    THANKS SO MUCH. I has been almost a month since this happened but they had to order my cooktop. I just had it replaced this morning and did exactly as you said. He never even asked me how it cracked or anything - he just replaced it THANKS SO MUCH - it would have cost me about $500-$600 to have it replaced. I didn't want to have to lie so I was nervous but since he didn't ask I didn't have to lie! THANKS AGAIN SO MUCH!! I CAN NOW PAY FOR THE STOVE!

  • steve
    steve May 11, 2010

    Not a bad price.

    Yes. It is difficult.

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The pitting alone would be cause for replacement under warranty.

Posted on Mar 11, 2009

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Look just call frigidaire and tell them it just cracked it has a five year warranty the tech don't care he gets his cash his pay for fixing it not being a frigidaire police man just tell him it cracked you don't know why they have a five year warranty could have already been cracked when you got it and you didn't know now couldn't it

Posted on Mar 11, 2009

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  • robert samples Mar 11, 2009

    ma-mn i worked for frigidaire for 15 years before going on my own what im telling you to do we considered normal good policy we wanted you happy with the company and product that way you would buy more of our stuff now if you got it from Lowe's just call them tell the first time you tried to use it it shattered when it got hot and some times they do and to bring you a new one and they will deal with frigidaire and Frigidaire don't augure with Lowe's

  • robert samples Mar 11, 2009

    listen just do what i say like i say ok if anything is said tell them you don't like their implications that your lying and you will call frigidaire cust assistance now a little back ground on frigidaire they did away with factory techs because they considered it to be cheaper to use independent contractors the people you bought it from don't have nothing to do with this now the people com-ming to fix it will try to make you feel like its your fault so they can charge you more if hes honest hell just fix it tell him that frigidaire technical assistance assured you that a plastic bowel with pinto beans could not have broken that top unless it had a crack or flaw and told you to call him now quit crying and get what you paid for let me give you the order of what your dealing with at the bottom of the pole is customers assistance then there is customer relations then there is technical assistance call frigidaire and ask to speak to coust emer relations tell them tech assitance assured you plastic bowel could not have broken that cooktop but you dont like the way the repair guys talking ask for a concession number

  • robert samples Mar 12, 2009

    I'm so proud of you lol concession number tells him frigidaire wants it fixed if he wants to keep his authorization as a frigidaire tech but don't pay him no cash for-any thing ok listen i never gave any problems to any of my cust i just said yep it broke now pay me my warranty money for the repair every one leaves a winner got my cash frigidaire happy customer happy see what im saying what good does it do to cause any promblems for any body now just another tad of advice take everything heavy out of the cabnits above the stove tonight lol

  • robert samples Mar 12, 2009

    the pitting is from using the wrong type of cookware consult your owners manuel for right type and it would be considerd improper use dont mention the pitting ok ask me been doing this a long time lol in the feild not website

  • robert samples Mar 12, 2009

    thought id check see how your doing

  • robert samples Apr 02, 2009

    most of the time good repair techs wont they get paid anyway so who cares right we are not the appliance police but i dont see why it took this much time but glad ya got it done lol

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