Question about HP Office Equipment & Supplies
How to remove the paper in tray from the machine
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: Printer will not grab paper
You may need to obtain the HP Paper Feed Cleaning Kit from Customer Service by contacting them here. While your speaking with them you may want to ask about any issue that have came up with your particular model because I have read they have replaced some models that were even out of warranty.
It seems that by what Im reading, this is mostly caused by a dried out roller (especially if they are grey so you also may have some other options:
NOTE: These options may void warranty.
Posted on Nov 19, 2008
SOURCE: paper feed
Check tray 1 there should be an arm hanging down in the center of the tray the arm goes thru a slot in the metal plate. This arm moves when you install paper in tray 1. If the arm is missing or not in the slot the machine will think paper is in tray 1 and try to feed from tray 1. You can try changing the paper size setting for tray one to something other than the size in tray 2.
For example If tray 2 is set for 8.5x11 set tray 1 for legal.
The machine should then pull the correct size based on the print job.
Hope this helps
Posted on Mar 04, 2009
Yes I will tell you why Kodak photo paper is a little thicker in size and you should not get this same error message if you use hp photo paper or regular photo paper.See of this helps.....
Issue The Out of Paper message appears on the computer and the product stops picking up or feeding paper. Solution Step one: Reset the product
NOTE: Do not load too much paper in the product.
Posted on Oct 03, 2009
check the paper type and the paper size from the printer menu, if it is ok then you will try to check the paper sensor on tray 2
Posted on Jan 08, 2010
Tips for a great answer:
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Grasp the front of the output tray located beneath the control panel. Remove the output tray by lifting the front of the tray up and pulling the tray out. Set the output tray aside.
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