Question about NorStar Startalk Flash 2 Phone
How do you forward a busy extension to another extension?
You'll need the programming template that goes over the phone keys if you're not familiar with programming...
feature **admin (use #s on dialpad)
type admin again
select #6 permissions
enter set (ext)# you want to forward
scroll down to "forward on busy" & select
you'll see "forward to" hit the "change" button
enter in the extension # you want it to go to when busy
then select to store
Posted on Apr 16, 2009
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This is what I wrote up for our inhouse manual on telephone administration for this phone:
Problem: An employee pushes the Message button to receive a message but it calls someone else's desk. This is caused by whichever extension the phone forwards to when pushing the Message light. For example: if the person at 333 pushes their blinking message light and it forwards to 316 that means that the person at 316 most likely tried to call 333, got a busy signal and accidentally pushed the Message button before hanging up thus setting 333 to call forward to their extension when they got off the phone.
All phones on our system should have this feature turned off, but if it happens this is the two step process to resolve the issue:
Solution: First, push the Message button to figure out which extension it is forwarding to. Take note of the extension and hang up. With the hand set NOT picked up, dial #409 and Release. You may have to do this multiple times to clear the call forwarding because it needs to be done for each incidence that the person accidentally set up call forward. Finally, in the management software go to Station > Station Assignments. Select the extension # that the Message button was forwarding to (the one you noted above). Under the Basic tab at #41 Active Message Waiting select Disable. Select Submit.
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