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Forwarding a busy phone

How do you forward a busy extension to another extension?

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  • ynotphone
    ynotphone May 11, 2010

    do you know how to get into the system programming?

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You'll need the programming template that goes over the phone keys if you're not familiar with programming...

feature **admin (use #s on dialpad)
type admin again
select #6 permissions
enter set (ext)# you want to forward
scroll down to "forward on busy" & select
you'll see "forward to" hit the "change" button
enter in the extension # you want it to go to when busy
then select to store


Posted on Apr 16, 2009

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1 Answer

My calls go directly to voicemail on edge 120


Normally when calls go directly go to voicemail, there are a couple things why this happens:

- Extension are unavailable/busy
- Call forwarding/Do Not Disturb are on.

If you do have call forwarding/Do Not Disturb on, please consult your user's manual for detail instructions since there are several options for call forwarding (Forward All Calls, Forward Busy, Forward N/A, etc.).

Jul 10, 2014 | Comdial Impact SCS 8212S Corded Phone

1 Answer

Canceling call forwarding from one extention to another


On the extension that is forwarding use Feature #4 to cancel the call forwarding unless it is programmed under the capabilities section in programming. This will require someone with programming ability to make the forwarding change back to the voice mail access number.

May 01, 2013 | NorStar M7310 Corded Phone

1 Answer

My message button is flashing on my Toshiba DKT2020SD phone, telling me i have a message. When i press the Msg button, it it calls another phone extention in another office and i hear that it is on speaker...


This is what I wrote up for our inhouse manual on telephone administration for this phone:


Problem: An employee pushes the Message button to receive a message but it calls someone else's desk. This is caused by whichever extension the phone forwards to when pushing the Message light. For example: if the person at 333 pushes their blinking message light and it forwards to 316 that means that the person at 316 most likely tried to call 333, got a busy signal and accidentally pushed the Message button before hanging up thus setting 333 to call forward to their extension when they got off the phone.


All phones on our system should have this feature turned off, but if it happens this is the two step process to resolve the issue:


Solution: First, push the Message button to figure out which extension it is forwarding to. Take note of the extension and hang up. With the hand set NOT picked up, dial #409 and Release. You may have to do this multiple times to clear the call forwarding because it needs to be done for each incidence that the person accidentally set up call forward. Finally, in the management software go to Station > Station Assignments. Select the extension # that the Message button was forwarding to (the one you noted above). Under the Basic tab at #41 Active Message Waiting select Disable. Select Submit.

Aug 29, 2011 | Toshiba DKT2010SD Phone

1 Answer

I have a problem with my Samsung iDCS 28D phone. All incoming calls used to be routed to me by default (unless caller specifically punched in a different extension). Calls are now being routed directly to...


try dialing 600 to clear call forwarding, then re-set your forwarding to busy/ no answer followed by the VM number.

I have uploaded a 'how to' video, more of these are at http://www.abbeytelecom.com

I hope this helps.

May 12, 2011 | Samsung DCS 12 Corded Phone

1 Answer

My Phone model is Panasonic KX-7250X How do you forward incoming calls to another extension


Forwarding is 710x plus the extension, where x is 2 for all 3 for busy 4 is no answer and 5 is no answer/busy.

These are the TD system forwarding commands.

Carl

Feb 22, 2011 | Panasonic Phones

1 Answer

One of my extension's voicemail won't pick up.


Hi, make sure that the phone is set to go to Voice Mail, 601 *** ( Voice Mail number) forwards all calls, 602***(Voice Mail no.) is to forward callers to Voice Mail when that extension is busy or unanswered. To clear forwarding 600. I have sent you a link to 1 of our videos on YouTube to help, or take a look at www.abbeytelecom.com

Jan 08, 2010 | Samsung Prostar DCS Phone

1 Answer

How do you take out voicemail from the phone so call forwarding can be processed?


I'm not sure that you are phrasing the question correctly. How can I bypass the voice mail box would be a better explanation.

If you take out the voice mail box it will go to the main greeting. Call forwarding to voice mail is call forwarding being processed. Is there somewhere else you would like it to forward to?

If you are just trying to delete your mailbox then you need to know your system manager info. If you do email me at IsaiahJ1980@gmail.com and I can help you further.

Call Forwarding Options:

From Port 1

Find port 01 or Tel 01 by pressing feature 4 from the lowest extension # in your system. Once you have found port 01 dial either of the following:

Call Forward Busy No Answer

Speaker 45, enter the extension you want to forward i.e 103, enter the destination, another extension perhaps 107 and speaker.

Call Forward Busy No Answer to an outside #

Speaker 45, enter the extension you want to forward i.e 103, press 9 and enter the destination phone # and speaker.

To Cancel Call Forward BNA

From port 1: Speaker 46 and the extension #


Call Forward All

Speaker 47, 103, enter the destination extension 107 and speaker.
(You will notice the Feature light flashing after this operation)

Call Forward All to an outside line

Speaker 47, 103, 9, enter the destination phone # and speaker.
(You will notice the Feature light flashing after this operation)

To Cancel Call Forward All

From port 1: Speaker 48 and the extension #

Nov 13, 2009 | NEC Dterm DTP 16D-1 Corded Phone

1 Answer

I have DKT-2010SD toshiba business phone. how can i do a call forwarding for after hours?


There is a couple of way to do this. If you are trying to call forward the lines to a outside extension you will have to press Intercom #6011 9 (your phone number you want it to go to) then redial. Your second option is to get call forwarding through your telephone provider. Usually this is a low cost addition and is the way I would forward calls externally. Hope this helps.

Oct 27, 2009 | Toshiba DKT-2020-SD telephone

1 Answer

I need to forward calls from one extension to another with Avaya 5410 phones.. How do I do so?


http://dstech1.com/forwarding-calls-to-a-cell-phone-2/

Go there, I have it as an FAQ.

That is how you can do it using forwarding.

If you are already at the phone you want to answer calls, you can use follow me here.
*12*N# ( where N is the extension you want forwarded to where you are )

*13*N# to cancel the forwarding. ( where N is the extension you want forwarded to where you are )

Aug 13, 2009 | Avaya Phones

2 Answers

How do you turn off phone forwarding? Somebody inadvertently has their phone forwarding to another extension. Lucent Partner 18d.


It depends on the kind of telphonesystem and the kind of forwarding.

Generally the procedure is #code# where code is
21 for call forwarding unconditional
61 for call forwarding on no reply
67 for call forwarding when busy

On most mobile operators you can do #002# or ##002# to take the all in one go.
On some fixed (analog/PSTN/ISDN) lines you can use #001# to take them all inone go.
Some PABXes(officephones) also have call forwarding on precense (lunch, meeting. etc) and this is often turned off with #23#

21 for call forwarding unconditional

Apr 01, 2008 | Phones

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