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r u using auto fill mode?if u r then try selecting high medium or low. check water pressure coming out of inlet hose, could b faulty valve not letting enough pressure thru.please reply if u need more help
You need to find the source of the leak. it hasn't overheated yet because you keep catching it and re-filling. From your description, it sounds a lot like a bad water pump seal (part of pump) but without physically looking you can't be sure of that. when the pump seal begins to fail, internal pressure while running often will drive the seal tighter against the shaft stopping the leak. as pressure drops as the engine cools, the seal relaxes and permits seepage. With time, that will change and it will leak all the time.
I don't know if the problem is solved but last night we ran the washer without any clothes in it and everything seemed to work fine. My wife was able to run a load of laundry and it seemed to work. I hope it was just too much clothes the first time it stopped or the washer was just acting up. Either way, I had nothing to do with the fix. Sorry I couldn't be any more help. Thank you for the link to assistance plan, it might come in handy in the future.
It sounds like a heating element issue. Those elements look like a single unit but are actually made up of 2 or 3 independent heating coils - one may not be working. So, you're only getting 1/2 to 2/3 heating capacity, which isn't noticeable until the machine is under heavy steam load.
Your washer is still under manufacturer's warranty which is one full year. If it has Kenmore's name on it you do not need proof of purchase. The only thing you need is your mother-in-law's home phone number at time of purchase because Sears keeps all their records based on phone numbers.