Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Dyson ball head wont sit flat on floor - Dyson DC25 All Floors Bagless Upright Vacuum

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: Vacuum head is not staying flat

Hi.

Try changing the short transparant hose under the machine.
Or try removing the hose & reffiting it acts like a spring pivoting the head pushing it flat to the floor.

http://dysonmanuals.llc.nu/index.htm

Posted on May 18, 2008

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  • 83 Answers

SOURCE: My dyson ball wont pick up

You may have a blockage in the machine or the internal hose has become dislodged. Call the Dyson helpline for a thorough troubleshoot and solution.

Posted on Jul 30, 2009

  • 1 Answer

SOURCE: After hoovering yesterday my dyson ball wont stand up right.

solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.

Posted on Nov 01, 2009

jowen75
  • 5 Answers

SOURCE: I received a NEW dyson

This may sound silly, but it sounds like that you a have static electricity problem. If the dust is collecting on top (outside of the brush head that is probably the static attracting it. This is common during the colder months. You know how during these months when you walk across carpet and then just someone or a metal objest, you get a shock.
You might try lightly spraying a little "static guard" on the top of the brush head before using it, or using a carpet dusting product that smells good, and may reduce the static.

Posted on Jan 03, 2011

SOURCE: I have a Dyson all-floor model (not the ball). I

Sure, on the side of the machine you will have a knob, you can use this to tuirn the brushbar off and have suction only.

Posted on Mar 22, 2011

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1 Answer

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Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty removing the floor tool from your machine. This sounds very unusual, and it's possible the release catch has been damaged or jammed in some way.

Our experts should be able to help further, and may be able to talk you through removing the floor tool over the phone.

When you have your machine easily to hand, I would encourage you to call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset your machine. For guidance on doing this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

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1 Answer

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Hi Leigh,

I'm sorry to hear you're having difficulties with your DC25. This machine has a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from the brushbar, you should be able to reset the machine. The easiest way to do this is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

The video below may also help. Following these steps should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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Hi its Darran at Dyson.

So that we can help resolve this, please call our Helpline on 0800 298 0298. One of our advisors can through some simple checks with you which will hopefully resolve the problem.

We look forward to hearing from you.

Kind regards
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After hoovering yesterday my dyson ball wont stand up right.


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