Laptop 8 months old...used for email and very little web....only used dvd player probably a dozen times or so...seem to have problems getting the disc to load and then play without freezing up.....tried 3 different ones today, two would never load, one eventually did....
is this typical, have extended coverage, called Best Buy to have it looked at..
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Warning: Laser inside! If you want to open it up and troubleshoot, make sure you don't point toward your eyes.
Check the nylon laser carriage to see if it slides laser from center to outside line. If it sticks, it's probably shutting down from not properly reading a disk.
the lense could be only dirty, try cleaning it first. i suggest do a manual cleaning if you can. open the top cover of the unit, remove the disk retainer and you will find the lense somewhere in the middle. use a cotton bud, use a little of alcohol, dampen a little only and wipe the lense in circular motion. then use new dry bud to dry it.
If it's only 8 months old, then you have atleast 4 months left on your warranty.
The problem will either be the ide controller channel or the dvd drive and firmware has faulted, the same fault probably happens when you have put a dvd in and it wont read or eject.
Return to the place of purchase, where the drive should be replaced or the notebook exchanged.