Question about HP Photosmart 3310 Printer

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Paper tray won't go back in

I have a HP 3310 and the darn paper tray wont go back in, it will if I force it. The paper pick-up seames to be hanig low. Any one know how to get to it?

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  • IggyV Mar 15, 2009

    No paper, it looks like its haing up on some black guides near the back.

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Hello i am STEVE

Posted on Feb 27, 2014

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Go to the back of your hp photosmart printer and there is a small compartment.
open it up and there will be a piece of paper there pull it out and your paper tray should go back in.


by aamir ahmed

Posted on Mar 14, 2009

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Take off the back of the printer - there is a door running almost the full length which has a latch. Using regular rubbing alcohol and a Q-TIP(R) cotton swab, clean the little rubber rollers which grab the paper from the tray. The rollers you need to clean will be low and on the left as you look at the back of the printer and they are about 2 inches inside the printer. There are 2 of them. Paper dust builds up on them and they fail to grab the next sheet of paper, causing the error message. Works every time!

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This is usually do to a sensor, your correct on that, thers usually a plastic piece that indicates theres paper and its broken or worn.

The other thing is that it may be the little rubber grabber is worn and not grabbing the paper, so the printer thinks thers no paper because nothings going through. These parts can be orderd but are usually costly depending on the printer. If its under warranty, take it back.

Also, check the trey and make sure it isnt a I.D.10.T error and you just set the paper to legal or something. I've made that mistake before.

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You have a possible paper jam or foreign matter in your roller area or feeder area, get a torch and thoroughly check inside unit, near carriages, roller and paper feeder.

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