Question about HP Officejet 6310 All-In-One InkJet Printer

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Paper shift leads to jam.

Had and cleared a paper jam, using back door of printer. Now, the roller grabs a sheet but the sheet shifts sideways and the displlay panel reads "out of paper...refill...hit OK."

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First thing is turn off the printer..
clean the rollers using a lint free cloth(dry cloth)
connect the printer to the wall outlet..
turn on the printer..
try to make a copy..see if it works..

Posted on Mar 13, 2009

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Light is flashing on Resume on my HP Deskjet F2110 All-in-One printer scanner copier. What does that means?


Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

  1. Remove all loose paper from the paper In tray.
  2. Press the RESUME button.
    • If the paper jam is cleared, skip to Step Four
    • If the paper is still jammed, continue on to the next step below.
  • If more than one sheet is stuck in the printer, remove the paper, one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet towards you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.
  • After removing the paper, check to make sure no scraps of paper are stuck in the printer.
    • If the paper jam is cleared, skip to Step Four.
    • If the paper is still jammed, continue on to the next section.

  • Step two: Clearing a paper jam from the back of the printer

    If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.
    1. Unplug the HP All-in-One.
    2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Figure 1: Removing the rear door

    b4334db0-9c6c-4a8d-be58-38a7346f3e8c.jpg

    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Replace the rear door. Gently push the door forward until it snaps into place.
    3. Press Cancel to continue the current job.
      • If the paper jam is cleared, skip to Step Four
      • If the paper is still jammed, continue on to the next section.

    Step three: Lift the front cover and slowly remove any jammed paper

    1. Unplug the power cable.
    2. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door

    355b6f41-4668-4827-a91c-ff5c4852e74f.jpg

    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Close the print cartridge door.
      Figure 3: Closing the print cartridge door

    4b07607d-706b-46d4-8067-d6d9c380a6ec.jpg
    1. Plug the power cable into the HP All-in-One.
    2. Turn the power on.
    3. Press Start Copy Black or Start Copy Color to continue the current job.

    Step four: Verify the print cartridge carriage can move freely

    1. Unplug the power cable.
    2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step Five. Do not try to force it to move if it is hung up on something. [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="">
      NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
      • If the carriage does not move, continue with the next step below.
  • Remove the print cartridges.
  • Step five: Reload and test the printer

    Once the jammed paper is removed, verify that the printer is still functioning properly.
    1. Reload the printer with plain paper.
    2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.
    note.png
    NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.
  • Gently move the print cartridge to the far right of the printer.
  • Remove the paper from the paper In tray, but do not remove the drawer.
  • Remove the rear access door.
  • With your fingers, rotate the rollers "up" three full rotations.
  • Push the rear access door back into the printer until it snaps firmly into place.
  • Replace the print cartridges.
  • Plug the power cable into the HP All-in-One.
  • Turn the power on.

  • Step six: Service the printer

    Perform all the steps mentioned above. If the problem continues, service the printer.
    Cause Paper jams can be caused by several factors. Follow these guidelines to prevent further paper jams.
    • Insert paper into the paper tray only until it meets resistance. Do not push it farther in.
    • Make sure that the paper is flat in the paper tray and that the guide is adjusted to the width of the paper.
    • Do not add paper while the product is printing.
    • Remove printed pages frequently.
    • Do not use paper that is too thin, too slick, or that stretches.
    • Do not use torn or creased paper. Used paper might cause jams.
    • Make sure that the rear access door is securely fastened.

    Jun 17, 2011 | HP Deskjet F2210 InkJet Printer

    1 Answer

    Check paper light is blinking. No paper jam exists, have cleaned rollers but printer will not grab paper. Have tried replacing with fresh paper but no result. Will not print test page, gives same error.


    Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:
    1) Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
    2) Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you.
    NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems.
    3) From the rear access door opening, gently pull the jammed paper free.
    4) Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
    Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
    5) Reattach the rear access door by inserting the two pins on the right of the door into the holes for them and then pressing in gently but firmly on the left side.
    6) Reconnect the power cord to the unit and turn the unit on.
    7) if it does not work ... clean the rollers from the rear door of the printer
    8) try different wall outlets..
    9) then do a power drain by unplugging the power chord from the back of the printer. press and hold the power button for 30 sec and then replug the power chord.
    10)if issue does not get resolved service the product

    Mar 26, 2011 | HP PSC 1401 All-In-One Printer

    2 Answers

    Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.


    Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
    CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
    CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
    1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
    2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
    3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
    4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
      CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
    5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
    6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
    Step three: Clear the jam from the front of the All-in-One
    CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
    1. Make sure that you disconnect the power cord from the rear of the product.
    2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
    3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
      CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
    4. Close the cartridge access door.
    5. Reconnect the power cord to the rear of the product.
    6. Press the Power button (c01602202.gif ) to turn on the product.

    Mar 13, 2011 | HP Photosmart C5180 All-In-One InkJet...

    1 Answer

    Printer can't receive 250gram photo paper. I get


    If you put your hand inside there will be a paper picking Roller (rubber) clean them with the spirit ..
    or with the wet Towel ..
    which will solve your issue
    if still not then follow the paper Jam steps - cleaning the rubbers when you open the rear
    ....
    will solve your issue

    1. Turn off the product and unplug the power cord.
    2. Turn the product around to access the back of the product.
    3. Open the rear access door:
    1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
    2. As the door shifts to the right, pull the door out slightly to release.
    3. When the door is released, gently remove the door by sliding the door out and to the left.
    4. From the rear access opening, gently pull the jammed paper out of the rollers.
    NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
    5. Replace the rear access door:
    1. Insert the two posts on the right of the door into the holes on the right side of the opening.
    2. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
    3. As the door shifts to the right, push in the left side of the door to lock it into position.
    6. Reconnect the power cord and turn the product on.


    Jan 03, 2010 | HP PSC 2355 All-In-One InkJet Printer

    1 Answer

    Paper jamed


    Hi

    Thanks for using FixYa. Perform the steps below in order to solve this incidence:
    1. Disconnect the power cord or power supply adaptor from the rear of the HP All-in-One product.
    2. Remove the paper pack remaining in the input tray.
    WARNING - Do not try to remove the jammed paper sheet yet. Trying to clear a paper jam from the front of the device can damage the print mechanism. Always clear paper jams through the rear access door.
    1. Open the rear access door or the two-sided printing accessory.
    2. Gently pull the jammed paper sheet out of the rollers.
    3. If the paper tore when it was being removed from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If not all the pieces of paper are removed from the device, paper jams are likely to occur again later.
    4. Replace the rear access door or the two-sided printing accessory.
    5. Restart the printer to continue the current job.
    Please seee this link for more details--

    HP Photosmart C5280 Paper jam error

    Please do rate the solution and revert for further assistance.

    Thanks
    Rylee

    Aug 14, 2009 | HP Photosmart C5280 InkJet Printer

    1 Answer

    Not grabbing paper


    Try cleaning the rollers again and fan the paper. When you clean the rollers, use alcohol and a lint free cloth. Don't put too many sheets in the feed tray.

    Feb 04, 2009 | Canon PIXMA MP170 All-In-One InkJet...

    1 Answer

    Label sheets won't feed, jam


    1. Turn the printer off and open the access cover.
    2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
    3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
    4. Watch the paper as it feeds through and try to determine where the jam is occurring.
    5. Check to see if all the rollers are turning.

    If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
    If not, there is probably a feed motor or a gear problem and the printer may require service.
    6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
    7. Turn the printer off.
    8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
    9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.


    good luck..

    Dec 22, 2008 | Lexmark Z845 InkJet Printer

    1 Answer

    Several sheets of paper are stuck. How do I get them out?


    First remove any paper not loaded from the tray - DO NOT use force!

    The following is from the HP Website:

    Clear a paper jam from the back of the All-in-One
    1. Disconnect the power cord from the back of the product.
    2. Remove the rear access door: Press the tab to the right, and then pull out the door. Figure 1: Remove the rear door c00652942.gif
    3. Gently pull the paper out of the rollers inside the product. CAUTION: If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
    4. Replace the rear access door. Gently push the door toward the product until it snaps into place.

    Dec 14, 2008 | HP Photosmart C3180 All-In-One InkJet...

    1 Answer

    Lexmark t640: paper jam in the back door. I can see the edge of the paper. How do I release the tension on the rollers so I can slide it out? Now it is in there tight and to grab it just tears off a piece...


    Hope this helps....
    Explanation of the paper jam message

    A 241.09 Paper Jam message indicates that the printer thinks a sheet of paper has jammed at the front of the printer. The jammed sheet of paper is most likely to be found in one of the paper trays or under the toner cartridge.
    NOTE: If you select Show areas on the operator panel, you can view one or more images to help you locate and clear the jam.

    Clearing the jam
    To resolve the paper jam message, you must first clear the entire paper path. To access the jam area, you will need to open one or more of the paper trays. Follow the steps in the table below to help you locate and clear the jam.
    Step Action Image 1 Open the printer paper tray (tray 1), and remove any jammed media you find there. pattlnk_10222007_1922-enus28872_24109paperjam1_t64x_en_us.gif 2 Open the front cover and remove the toner cartridge. Examine the area inside the printer and remove any jammed media you find there. pattlnk_10242007_159-enus28872_24109paperjam5_t64x_en_us.gif 3 If you have a duplex option installed, also remove the duplex access tray and remove any jammed media you find there. pattlnk_10302007_1559-enus28860_24x17paperjamduplex_t64x_en_us.gif 4 If you were printing from an optional paper tray, such as tray 2 or tray 3, open any optional trays, starting at the top, and remove any jammed media. Pull the print media either up or down. If it does not pull easily one way, try the other way pattlnk_10222007_1957-enus28872_24109paperjam3_t64x_en_us.gif 5 If you are printing from an optional 2000-sheet feeder, open the front door. Press the elevator button (A) to lower the tray. Remove any partially fed media from the feeder.
    NOTE: Make sure the stack of print media is straight and pushed all of the way into the feeder. Incorrectly loaded paper is the most common cause of paper jams from a 2000-sheet feeder option.
    pattlnk_10222007_2110-enus28872_24109paperjam4_t64x_en_us.gif
    For a larger image, click here. 6 Finally, reinstall all of the paper trays and press the pattlnk_10222007_2117-select_button.jpg button to try printing again.
    NOTE: You may receive a different paper jam message informing you that another sheet of paper is jammed elsewhere in the printer. If this occurs, the error code will indicate the location. Click here for a diagram showing the error code locations. The paper path will vary, depending on the paper source and number of paper feed options installed.
    Remove any jammed sheets of paper you find and try printing again.

    Dec 12, 2008 | Lexmark T640 Laser Printer

    3 Answers

    HP PSC 2355 All-in-One Operating Problem


    Introduction When the all-in-one detects a paper jam, the display will read, " Paper jam: Press OK to continue ." The computer might display the following message: " There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. " This document will assist in correcting paper feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. Clearing paper jams CAUTION: All paper jams must be removed from the back of the all-in-one through the rear access door. Pulling the paper from the front of the unit rotates the paper feed roller in the wrong direction and can cause damage to the all-in-one.
    1. Turn off the all-in-one and unplug the power cord.
    2. Turn the all-in-one around so the back of the unit is facing out.
    3. Open the rear access door:
      1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
      2. As the door shifts to the right, pull the door out slightly to release.
      3. When the door is released, gently remove the door by sliding the door out and to the left.
      Figure 1: Removing the rear access door c00212276.jpg
    4. Inspect the pressure rollers on the access door. They should be clean and rotate easily. If needed, clean the rollers with a soft lint-free cloth lightly moistened with water (distilled water preferred). If the rollers do not rotate easily, they may need to be replaced.
    5. From the access door opening, gently remove the jammed paper.
    6. Remove the paper stack from the paper supply tray. Discard any paper damaged or bent.
    7. Re-stack the reload the paper into the paper supply tray. Push the stack into the tray until it stops.
    8. Re-seat the rear access door:
      1. Insert the two posts on the right of the door into the holes on the right side of the opening (as shown in the figure below).
      2. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
      3. As the door shifts to the right, push in the left side of the door to lock it into position.
      Figure 2: Rear access door posts c00212277.jpg
    9. Reconnect the power cord and turn on the unit.
    Causes of recurring paper feed problems If paper feed problems occur repeatedly, one of the following might be the cause:
    • Something is obstructing the paper or print cartridge path. Open the cover of the all-in-one and check for obstructions.
    • The rear access door is unlocked or improperly seated. Follow the steps above to remove and re-seat the access door.
    • The paper width guide is not positioned against the paper. Adjust the paper width guide against the edge of the paper.
    • The paper is not supported. Paper should be flat and smooth with no folded, torn, or rough edges. Some glossy and/or coated papers, or reused paper (already printed on one side) can experience a higher incident of paper feed issues.
    • The paper tray is not fully extended.
    • The paper feed rollers need cleaning. Over time paper fibers and dust will stick to the rollers and should be removed. See instructions for cleaning the rollers below.
    Paper jam message displays but no paper is jammed The print carriage might be jammed. Follow these steps to correct the problem:
    1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
    2. Disconnect the power cord from the all-in-one.
    3. Remove both print cartridges.
    4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
    5. Close the print cartridge access door.
    6. Plug in the power cord.
    7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.
    8. If the error recurs, contact HP for assistance.
    Envelopes The envelope flap can move with the grip of the rollers and cause paper feed problems. Use envelopes with a rectangular flap and/or tuck the flap inside the envelope when printing. The print is skewed or crooked A small amount of skewing is not unusual with printers. When there is too much skewing, the following steps can help reduce the amount.
    1. Adjust the paper width guide to fit against the edges of the paper stack.
    2. Verify that the rear access door is properly seated and locked into position.
    3. Remove the rear access door and clean the paper feed rollers (see the instructions at the bottom of this document).
    More than one sheet of paper feeds in at the same time Several paper caused problems can result in more than one page feeding into the unit. Check the list below:
    • Reused paper (paper already printed on one side)
    • Torn or folded paper
    • Textured or coated paper
    • Unsupported specialty paper
    To determine if the paper is causing problems, try using clean, undamaged sheets of plain white 70 - 90 g/m2 (20 - 24 pound) inkjet paper, such as HP Multipurpose or Bright White paper. If this paper feeds correctly, the problem is probably with the other paper. Cleaning the paper feed rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: Paper feed rollers c00212278.jpg
    1. Turn off the all-in-one and unplug the power cord.
    2. Remove the rear access door (as describe above in this document).
    3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
    4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
    5. Re-seat the rear access door.
    6. Plug in the power cord and turn on the all-in-one.

    Jun 29, 2008 | HP PSC 2355 All-In-One InkJet Printer

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