Question about Microsoft Windows Vista Home Basic Edition

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Internet and Network Connection

Hello all, I just purchased a new computer that has Windows Visa installed on it. When connecting it to my office network it seems to be having some issues. It will connect to the network with no problems, but the internet doesn't stay connected. It will constantly connect and reconnect to the internet. All of our other computers stay connected with no problem, and the Ethernet wire connected to the new computer has no issues. Everytime it disconnects from the internet I click on the network icon on the bottom right of the screen (next to the time) and diagnose my problem. The computer finds that there is no problem with anything, and then amazingly the internet is working again! Has anyone else had this issue? Is there any way to correct it? Please let me know! Thanks all!

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  • Tim Nelson
    Tim Nelson May 11, 2010

    what type of connection is it? if its dsl or cable i would try to set your connection up for a static ip. to help you more i need to know the maker of your router, so i can walk you through the steps.

  • Chuck May 11, 2010

    Check to see if your router has a firmware update first.

    then with the vista machine go to control panel and check for updates. Now under the optional ones see if there is one for your network controller and install it by checking the appropriate box and install the update for it.

    then get back to us here on fix ya.

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We had similar problem earlier and unformtualtly we have to install the OS again. you can first check you firewall setting, try disabling firewall and check. Or will suggest reinstall the OS.
You can also try running antivirus/antispy/CCleaner etc before that.

Regards,
Sails

Posted on Mar 12, 2009

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