Question about Philips GOGEAR SA6045 MP3 Player

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My gogear freezes every couple of minutes!

My mp3 player was bought this summer and it was great untill about 2 or 3 months ago. it freezes if i shuffle too many times (like 5 is too many!) and it usually freezes at the end of every other 4th song while its playing. it always has a full battery because i charge it often.. sometimes songs are gone when i unfreeeze it using the reset button.

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Update the firmware first

It could be a hardware issue requiring replacement, but here are the things you can try to narrow it down:
1. Make sure the hold/lock is not engaged
2. Reset the player
3. Run an Updated using the latest version of the Philips Device Manager from Philips website
4. Run a Repair in Philips Device Manager

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Posted on Mar 18, 2009

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I have owned my mp3 player for around 18 months now and recently it has started freezing when using the album choice function, i would appreciate any help in fixing this problem as it has been a very good...


I would recommend resetting the player using the below steps:

  • Press down on and hold the "Power" button on your Philips GoGear MP3 player.
  • Press down on and hold the "Volume Up" button on your Philips GoGear MP3 player. Continue to hold both of these buttons down for three consecutive seconds. The MP3 player will turn itself off.
  • Press and hold "Power" until your Philips GoGear MP3 player turns itself back on. Your GoGear should function like it normally does.

Hope the above steps help you to resolve the issue. Please revert back for further assistance.

Regards

Anand

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