HP Office jet 7210 All in One. When I feed paper into the top to scan or copy, it does not take it and makes a horrible grinding noise. Message says "Scanner failure. Turn power off then on again." This does not fix it.
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The rollers on the feeder can go bad and the best way to solve it is to get a new complete assembly. Check the website under your make and model for the assembly. YOu might also want to check for paper jam
I also was not able to copy, scan or fax multiple pages through the ADF of our HP Officejet 7210 AIO, but it would print well from the computer.
It would either grab several pages at once, or not grab paper at all. The device was trying to work but had poor traction action. Not sure if that's the same issue you are facing, but if it is, this is what fixed my 7210: I purchased part number C7309-60091 which is the feed roller assembly, and part number C7309-60076 which is the separation pad from Encompass Parts, and replaced them. The ADF works great now. The HP Officejet 7210 had only 5,000 pages printed on it, so I chalked it up to our very dry atmosphere here.
I got the same error, and had it for months. open the ink door where it says office jet pro, it folds towards you, wait for the ink cartage to position to the left, then look inside and far to the right, and see if there is a wadded up peace of paper inside. Reach in and pull it out, it fixes the problem
chances are the feeder isnt feeding the paper at all, thats why you cant scan a single paper, try opening up the ADF and clean the feed rollers first, turn off the machine and gently rub the rollers again and again until you have a clean shot or surface, try this from thop to bottom rollers, please make sure though to insert uncreased paper and paper without eardogs on its leading edge, this could cause some delay upon feeding process
sometimes because it is exposed to dust, there is a tendency for the rolllers to slip, or you could be having a broken part that drives the feed rollers from your ADF.