Question about HP 7210 OfficeJet All-In-One Printer

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HP Office jet 7210 All in One. When I feed paper

HP Office jet 7210 All in One. When I feed paper into the top to scan or copy, it does not take it and makes a horrible grinding noise. Message says "Scanner failure. Turn power off then on again." This does not fix it.

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  • ldr628 Apr 21, 2009

    I have the HP 7210 all in one printer I cannot send a fax or scan. The Printer says scanner failure. I have cleaned the rollers and dusted the glass. I have done the partial and semi reset. The printer is plugged in the wall outlet by itself. I even uninstalled and reinstalled the printer. All it will do is print from web pages or microsoft office programs.

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  • 4,338 Answers

Lean the rollers in the automatic document feeder (ADF)

  1. Remove the document feeder tray from the product by gently pulling it.
  2. Lift the cover of the automatic document feeder by pulling it outward.
  3. Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
  4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Mar 11, 2009

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  • 26 Answers

SOURCE: scanner failure message

If you can scan/copy from the glass then you have a bad Scanner Motor Assembly.

Michael
Perfect Printer Parts

Posted on Aug 31, 2009

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