Question about Xerox Phaser 7750DN Laser Printer
We have a Phaser 7750 in our Graphics Dept that displays this message:
Print Error-Contact Service; Report Fault 7-401 Press i
I've already changed the mnotherboard with the HD. Anyone ever seen this message before?
Reset the Tray 2 feed counter within Service Diagnostics as follows:
1. Enter Service Diagnostics (back arrow botton with the "i" button soon as you turn it on) and scroll to NVRAM Access and press OK
2. Scroll to Reset CRU Life Counters and press OK. The display will show the status of all CRUs. Press OK until the Reset Counters menu is displayed.
3. in the Reset Counters menu select Yes and press OK.
4. Scroll to Tray 2 and press OK.
5. Exit diagnostics.
That's what worked for me I called a company called Iteminc they gave me the instructions and they told me to :Replace the tray 2 pick, feed and separate rollers before it starts jamming soon. www.iteminc.com is their website good luck give them a call if it does not work.
Posted on Mar 16, 2009
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