Question about Fisher and Paykel Washing Machines
Hello, I have a Fisher Paykel Aquasmart model WL37T26*. There is a mold smell in it, it occurred after someone in the house left a wet load in the washer and forgot about it for a number of days. This had happened a few times before, but doing another load always seemed to correct the smell. However this time it wont go away. The manual had directions for the self-clean option, which has been used to no avail. I read about front loads that had the mold problems and it was suggested to use some bleach and run the hottest load available and run an empty load. Since this isn't a front load, and I wasn't able to find anything else online, I just wanted to make sure this could also work for my top load washer as well, before attempting it. Thank you!
I had the same problem left items in machine overnight.
I tried to soak in hot overnight did not fix the problem.
I had to take out the bowl and clean it and the bucket,
Now it is smelling like a rose, I will never forget again.
Posted on Dec 19, 2013
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Posted on Jan 02, 2017
USING NON BIOLOGICAL DETERGENTS AND LOW TEMP WASHES WILL EVENTUALLY LEAVE GUNK IN DRUM AND AROUND DOOR SEAL TRY USING BIO DETERGENT HOTTER COTTON WASHES AND THE OCCASIONAL 90 DEGREE WASH
Posted on Aug 12, 2009
SOURCE: Front load washer smells!
What is the mater with us that we are accepting this outrageous product flaw?
Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!
What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?
I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!
New government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!
I paid $1,000.000 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:
*Make sure I use high efficiency detergent THAT will fix my problem.
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
*Cleaned the water hoses; THAT will fix my problem.
*Cleaned the gasket around the door. THAT will fix my problem
*Cleaned the tub with bleach water. THAT will fix my problem.
*REMOVED the hoses and cleaned the pump. THAT will fix my problem.
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.
WRONG! WRONG!! WRONG!!!
NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled horrific.
Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!
Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00. I have now been told that this is a problem with ALL front loading washing machines and I should do the following:
*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle takes 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes
*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes
*Next, using Bleach water, wipe down entire interior of washing machine
*Next, using clean white cloth, wipe entire interior of washing machine dry
*Next, leave door ajar to air out machine
*Finally, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!
Furthermore, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.
Are you kidding me??
Now I have a $1000.00 piece of junk that the appliance companies are pawning off on unsuspecting consumers and hiding their horrible designs by blaming the government.
So, now this is what I want!
I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying a top loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.
Now I have heard that they have a new 'product' they can sell to us to inhibit the stench of mold and mildew. This is absolutely unacceptable!
This is outrageous and we need to speak out about this and make sure our voices are heard!
Posted on Dec 12, 2007
I have a front loader and hated the machine for the very same reasons. A one shot fix does not exist but rather requires ongoing treatment (they don't tell you that when you buy the washer though).
Star by getting rid of the existing smell. There are products designed specifically for this problem. One such is "Affresh" but there are others. Most are available at stores that sell the machines and like everything else, on the internet too. Use as directed and once the smell is gone, maintain by using the steps below.
Firstly - discard all non-HE detergents. I know the "regular" detergents are cheaper than the HE counterparts, but these machines are designed for the low-suds types; the regular types leave a soapy residue because the machine doesn't use nearly as much water as your old top loader. So give them to your friends with top loaders instead of using them in your front loader.
Next, run a small load, with bleach and hot water only - no clothes as the last load for the day.
Thirdly, leave the door(s) open on the days not used. This includes any top door for detergents / softeners along with the main front door of the machine between washes. It need not be left wide open - but open enough to allow air in to help dry the interior.
Fourth, wipe down the interior after the last load of the day. Pay particular attention to the rubber seal between the drum and the door jamb of the machine.
Fifth, stop using fabric softener in the washer. Use a fabric softener dryer sheet instead. Limiting the products added to the washer to just bleach & HE detergents is best.
Sixth, use the washer cleaning product (Affresh etc.) as needed as a preventative step or to head off problems if / when they just begin to become noticeable.
If you follow all of these steps - the offending odors can be eliminated and prevented.
I hope this was very helpful and good luck!
Posted on Feb 16, 2010
I have the same model washer and also have that gross mold smell. However, it has NOTHING to do with liquid fabric softener because I ONLY use dryer sheets.
Posted on Oct 30, 2012
SOURCE: Front load washer smells!
There is nothing wrong with your Whirlpool washer. All washing machines have this problem. The gasket is just the tip of the problem and a symptom of buildup deeper inside the washing machine on the inside of the plastic outer tub. The worst area is always just above the normal waterline where suds and soiled water splash up and don't get rinsed out. To clean this "splash area" add a cap of smelly washer cleaner to a full load of laundry. The added bulk of the laundry will raise the water level to include the splash area. Intermittently pausing to soak will help with extreme cases. To compare "Affresh" (not "refresh") with Smelly Washer Cleaner watch the Youtube video on this post.
Posted on Dec 09, 2012
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Try using bleach with hot water, run a cycle with hot water and bleach. Or spray bleach +water mixture on the seal. Run a cleaning cycle with hot water and bleach or vinegar at least once a month to reduce the growth of mold in other parts of the washer. You can also try using 1/2 a cup of Washing Soda or 4 cups of baking soda Crystals and run the machine with no clothes in it. This would remove all the debris, lint & mold growth from the drain pump and drain filter. This would clean the mold from the door seal as well. Hope this helps... Please post back if you need more information.
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