I have a MemoryVue 1040 Plus. I cannot get the remote to work at all. The remote has 7K02A on the back. Is there a battery already installed? If not, what size battery does it take? I have assumed the little thing on the bottom of the remote comes out for a battery, but I can't budge it to find out. Should I be doing something special? from, email@example.com
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I'm afraid that Pacific Digital went our of business some time ago, though they are still be sold by Digital Spectrum and others. You can buy a complete replacement for your frame from Adorama Camera through Amazon for under $60, which is certainly less than a repair would cost (http://www.amazon.com/Digital-Spectrum-MemoryVue-MV-800-8-Inch/dp/B000BP8AMY)
There are also nicer, more modern units from many other manufacturers for similar or slightly higher amounts.
This may sound crazy, but you can use either a digital camera or camcorder to check whether the Infrared remote control is working or not.
This is because the CCD in digital cameras and camcorders -- or even camera phones -- can "see" infrared light!
Install the battery into the remote and then push them botton on the remote and point the remote control at the lens of the camera or camcorder while the camera or camcorder is turned-on. If the remote control is working properly, you will see the emitter flash on the display of the camera.
If you don't have such a camera, borrow a friend's digital camera or digital camcorder.
Both the thumb drive and the picture frame are USB slave devices, not USB masters. They both need to be connected to a USB master in order to transfer files.
Do you have a standard USB cable from some other device, any other device? If so, that should fit into the picture frame. If not, you'll have to buy one.
Connect the thumb drive to your computer. Create a folder on the computer and copy your photos to that folder. Then connect the picture frame to the computer and copy the photos from the folder to the frame.
If you have two or more USB ports, you can skip the folder and just copy photos from the thumb drive directly to the frame.
We finally asked the store about our problem. The salesperson finally just gave us a different remote control. Now it works fantastic. I find that the SmartParts Customer did not return our call nor answer our e-mail. So much for their customer service!
i can get mine to work with a 512 mb sd card but not with a 4 gb. I am thinking maybe it cant read sdhc but only regular sd. i wish i had a 2 gb to test this. The manual says max images 512. wonder if that is 512 mb or 512 count. When i put in 4 gb card it says wait and stays like that , 512 card it imeditally shows pics