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Sensors not working baby butterscotch

Pony's head only moves none of the sensors are working, how do I fix? new batteries fitted and just the same . When you brush it nothing happens

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  • joeak815
    joeak815 Mar 11, 2016

    My little girls baby butterscotch quit working its head would move up and down neigh once and then quit I cut the fabric under the main to look inside and found a connector had come loose (labeled as head) I plugged it back into the circuit boar and everything worked fine



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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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toddq4
  • 2 Answers

SOURCE: Furreal pony, Butterscotch, Head floppy/leans left

There is a smaller "u" shaped spring in the middle of the neck mechanism that I found one side was snapped off. Looks normal, but it's broken. I made one out of a coat hanger for temporary purposes and it works like new! I will order one from Hasbro. Hope this helps!

Posted on Dec 27, 2008

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  • 1 Answer

SOURCE: Furreal Pony neighs like a broken record

I had the exact same problem, and all I did was replace the batteries. It worked right again! I just knew the kids had broken the neck of it. It sort of slings to the left and neighs over and over again. BATTERY ISSUE :) The instruction manual should tell the consumer this. Hope this helps!

Posted on Dec 29, 2008

  • 1 Answer

SOURCE: i need to replace an ear on my Butterscotch pony

Were you ever able to locate an ear for this horse? Hasbro doesn't sell them anymore... I need one too, so if you found a source, PLEASE SHARE!!! Best of luck!!

Posted on Dec 16, 2009

  • 8 Answers

SOURCE: Looking to repair the tail on Butterscotch pony

Had the same problem and the fix is easy. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of CLEAR plastic tubing with 3/16" inner diameter and 5/16" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the holes. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. You will probably need to twist the tube gently while applying firm pressure on it to make it slide over the stub. The end of the tube with the holes should be about even with the outside top of the white plastic hole and the tube holes should be level, looking at it from side to side. This makes the alignment of the screw hole to the tail correct. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully twist and remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right if you cut it too short! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Posted on Jul 23, 2010

  • 6 Answers

SOURCE: where can i get replacement parts for

I have had similar problems with toys myself. Seems as if when I am sure that my boys are done with a toy and it is long forgotten- it resurfaces needing some tlc... Here is a link to get the battery pack and cover. I would also suggest checking auction sites, as I have been able to find elusive little plastic parts of helicopters there too :-) Best of luck, and looking at Butterscotch; I would love her too!
http://www.hasbro.com/customer-service/orderform.cfm?sku=76471

Posted on Mar 24, 2011

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1 Answer

Charger


The Furreal Butterscotch pony is operated by 6 D sized batteries.
To replace them open the velcro on her belly and loosen the screw holding the battery compartment. You can then replace the batteries and turn the pony on after repeating the procedure backwards.

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First, calling poor Grace at Hasbro will provide fruitless. Hasbro does not make any parts for the full size FurReal Ponies, they have nothing in stock and cannot help you. I, however, can. I am going to post a link to a distressing site that turns the normal FurReal Pony into a fire breathing demon. However, in the process, you can see the diagram of the skeleton of the pony and head. You can search for other links but this is pretty comprehensive. Just don't open when kids are around.

Lisa

http://www.instructables.com/id/Make-a-Fire-Breathing-Animetronic-Pony-from-FurRea/

Dec 08, 2013 | Hasbro Furreal Friends Butterscotch Pony

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Butterscotch pony makes gallop sound but very loud whirring noise at same time and head doesn't move side to side


Hey, that sounds like something in your pony's neck mechanism broke. Sadly Hasbro doesn't repair these ponies anymore and you have to investigate it yourself. You can follow this tutorial on removing the head: Hasbro FurReal Friends Smores Butterscotch Pony Head Removal How To...

Mar 17, 2013 | Hasbro Furreal Friends Butterscotch Pony

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Hey, the blue and grey wire under the neck fur does not connect to anywhere. It was likely a debug port while Hasbro was testing the ponies. You can try moving the ear by hand when it's supposed to move but it is likely broken inside the head and would need a lot of work to repair.

Jan 06, 2013 | Hasbro Furreal Friends Butterscotch Pony

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How do I reassemble the head of the FurReal Pony?


The Pony Care Guide refers to an "Assembly Video" on the FurRealFriends.com site. I couldn't find it and even went through a gazillion videos on YouTube. Contact Hasbro directly through this link to see if they can send you a link to the Assembly Video:

http://www.hasbro.com/customer-service/phone-directory.cfm

Nov 18, 2011 | Hasbro Furreal Friends Butterscotch Pony

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I have this pony & it works partially.Can I get it repaired on Long Island, NY?


Your best chance for repair is to contact Hasbro's Customer Service and ask them if they can refer you to somebody in your area. Try replacing the batteries first.

Oct 01, 2011 | Hasbro Furreal Friends Butterscotch Pony

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Furreal pony, Butterscotch, Head floppy/leans left


There is a smaller "u" shaped spring in the middle of the neck mechanism that I found one side was snapped off. Looks normal, but it's broken. I made one out of a coat hanger for temporary purposes and it works like new! I will order one from Hasbro. Hope this helps!

Dec 09, 2008 | Hasbro Fur Real Friends Smores Pony

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