Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Fax problem Scanner error comes up when trying to fax something, says to turn off power then on. This does not work.

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  • kevinskin Mar 15, 2009

    I tried what you said but there was another error message that said, Attach control panel overlay firmly check for stuck buttons. Turn power off and on again.



    Also when I try to scan something the error mesage pops up "No scan options. You need into install or run HP software for this feature.



    Please, let me know if there is anything else I can do.

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  • 45 Answers

First try to make a copy and check if you get the same error message..
if you get the same error message..try these steps..
1)connect the printer directly to the wall outlet..and try to make a copy..if you get the same error message..then go the next step
2)unplug the power chord from the back of the printer..press and hold OK and CANCEL buttons together..
3)while pressing these two buttons plug in the power chord to the back of the printer..after you plug in the power chord do not release the buttons untill the screen goes blank..
4)once the screen is blank release the buttons and turn ON the printer..
5)wait for the printer to complete the initialization..
6)then try to make a copy and check if it is copying successfully..
if not machine should be replaced because scanner bulb is not getting enough power or scanner bulb is gone bad..
please try these steps and let me if the solution has worked

Posted on Mar 13, 2009

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IB4G2008
  • 3587 Answers

SOURCE: scanner won't work, printer and fax work

reinstall the print management software. May need to remove the printer, and re add under control panel. Got backup?

Posted on Feb 10, 2008

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Hey I had this issue as well with my FAX and I validated that my setting were good and I'd even hear the Fax line pick-up and get a "no Answer" error. I went into FAX settings and just turned something called TCM off and then it worked. Maybe it is for sending it to an older Fax machine, but I did get it to work!

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Scanner Error 6 Turn off than on, Tried that a couple of times and still displays the message in the window, cannot fax or copy but we can receive faxes.


Sorry but I have a bad news. Scanner error xx means that the scanner lamp is not able to move and if it does it cannot go all the way by either something blocking it or a gear worn. In some cases it does like a humming or clicking noise. The printer need service, probably a new scanner. You can try an NV RAM: Turn it off and press the ''enter'' and the '' * '' (where the numbers are) while holding down both keys turn it on and keep holding them until you get the message permanent storage init and then release wait to see if it get back to ready. The repair might be too complicated and expensive (over $250) I suggest to get a new one. HP can provide a deal to recycle the unit and give you a credit, maybe not a lot but its something.

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I have an hp digital copier, stand alone, not connected to any computer. When I turn the power on the warm up message lasts for a long time. It then tells me there is a scanner failure and will not print....


Hello.

Give this a try (from HP Support):

The Scanner System Failure error occurs if the scanner bulb is not being heated up to the correct temperature or there is some other issue with the scanner hardware. Verify that the scanner bulb is lit.
Power cycle the all-in-one product and see if the error comes back. Perform the steps given below to power cycle your all-in-one product.

1. Shut the computer system off, then disconnect the all-in-one product from the power source. Leave the all-in-one product disconnected from the power source for at least one full minute.
2. Reconnect the power, then restart the computer system.

If it does, take it off of any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product. Cold ambient room temperatures may also cause this
error. Try moving the unit to a warmer room and see if the error reoccurs. The unit will need to be serviced if the bulb does not come on.

Perform a semi-full reset by following the steps given below:

Caution: A semi-full reset will reset or clear the following information:

* Return the user settings to the factory defaults
* Delete language and country settings on some models
* Fax logs
* Fax headers
* Fax speed dial information

Hope this helps.

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Scanner failure


The message 'Scanner failure' displays on the control panel of the product. This error can occur when the product is warming up after you turn it on. Please visit the below mentioned link.
If still face the problem then need to contact the hardware vendor.

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Tried to print something from the glass, got error message


this is usually the case when certain settings that are required by the registry are not in place, The solution could be as simple as unistall the scanner driver restart the system and reinstall the scanner driver.

If this doent work get back old registry values by going to start-Programs-accessories-system tools -system restore and restore the settings to the time when youre sure the scanner worked .

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What is Error 2200 when I try to fax something?


Error 2200 is a scanner stall error.. there are a couple things for you to try to fix it:

Power off the AIO and remove the power supply(Power Cord) from the back of the unit.
Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid.
Open the top cover of the AIO.
Using the carrier belt, move the cartridge carrier to the middle of the unit.
Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
IF THE ERROR MESSAGE DID NOT COME BACK....
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO.
Using the carrier belt, move the cartridge carrier to the middle of the unit.
INSERT THE COLOR CARTRIDGE ONLY,
Close the top cover, reinsert the power supply, and power on the AIO.
IF THE ERROR MESSAGE RETURNS.. GET A DIFFERENT COLOR CARTRIDGE AND REPEAT THIS PROCESS....
IF THE ERROR MESSAGE IS GONE,
Power down as before, do all the same to get the carrier to the middle of the unit and RE-INSTALL THE BLACK CARTRIDGE.
Power back up as in previous steps...
NO ERROR? SHOULD BE GOOD TO GO..
ERROR?? TRY DIFFERENT BLACK
If after trying all of the above and the error message does not go away, you unit would need serviced (if it's under warranty, it's worth it; if not, you might want to replace it.)

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2 Answers

Scanner Failure, 'Power off and on' message - therefore, fax will not work


Scanner failure will not let you to make copies nad scan but you will be able to print from computer and receive fax.

Even then try the steps mentioned bellow:

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector (If possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing Printing from computer,
If you are able to print from computer you should be able to receive faxes.
Try printing a test fax.

Press Menu/Setup> Then press the right arrow key to locate Tools> Then Press Ok> Again press the right arrow key to locate Run Fax Test> And press OK

Check to see if it prints a Fax test

Good Luck

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Scanner error


usually this means that the scanner electronics has failed. If you can print from the control panel try printing out a configuration page and let us know what the error codes are.

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okay, im assuming the brother all in one in the picture is what you're on about...right?!? anywayz :) basically i think it is because you have got "faxes saved in the memory" it sounds weird but the scanner locked is coming up because the scanner is not going back to its home position. if there are faxes in its memory, it means that the memory has not been cleared. to check press menu/set 9,0,1 - if the screen says "No data" means that the memory has been cleared and i don't know what to do!! if it says "Enter fax.no" means that there are faxes in the memory, in this case, the fax must be cleared of memory, (if you need the faxes, you must save them before proceeding) turning it off clears memory apparently but im assuming you've tried that countless times.Turn off the machine's power switch and then on again. If the error message continues, leave the machine for several minutes and try it again. the MFC-7820 can store memory for up to 4 days, so watch out if you have a 7820. apparently this will resolve the issue and the message should go away, hence the scanner returning to its home position!! hope this helps

user guide : http://www.topedge.ro/info/USER-GUIDE/BROTHER/MFC-7820N.pdf

11-3 is the scanner locked section
11-5 is the fax removal section

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2 Answers

Will not scan


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