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I would suggest taking the brush bearings at each end off and clean any lint or hair that might be in the ends of the brush. If you have regular ball bearings on your brush, you might need to replace the brush roller if the bearings themselves are tight. Hope this helps!
your problem seems to be the belt has snapped. Underneath the the hover there is a rubber belt that connects around the brush bar and around the motor, this belt will be broken. They can purchased from any hoover shop for a couple of pounds.
you will most likely have to replace the roller brush wth bearings. i just recently had to replace my wifes on her electrolux. i was able to order the parts online at sears parts direct, but there are many places to get them online. you will need the model and serial number. hope this helps.
Hi Antonia. I assume the spinning part is the brush roller. If so, you have a broken or stretched belt. I am not too familiar with the Dyson. I would be interested to know your progress so I can learn also. Thanks Chris
First see this link:
There must be something else stuck in the roller assembly. Or it wasn't mounted correct. He will have to dismount it, inspect each piece and carefully reassemble it. Make sure that the wires at the circuit board do not become loose or break.