Question about Rinnai Water Heaters

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Runs out of hot water

While taking a shower, my Rinnai R75 stops making hot water. I have to shut the water off, then turn it back on to get hot water.

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  • awall456 Mar 13, 2009

    The hot water stops completely. I have to turn the water off, then turn it back on to get hot water again. The display does not show an error code while this is happening.

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Make sure that your water pressure is at least 65lbs, comming into the unit or to the house, check it at a laundry tub, or on the drain on the water heater if not have the city you live in check there pressure, if they have adequit pressure the check your pressure reducing valve at the main water supply comming in, the unti must have the proper pressure or it will shut itself down, if the water pressure is good then on your priority button on the heater push it and raise the water temp, this should help you out, if the temp is to low it will shut down on a temp control,,

Posted on May 29, 2009

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I wonder if you have this problem below caused by a drop in water pressure from someone flushing a toilet or a washing machine. I would call the company to remedy this issue.

17. What is a cold water sandwich effect? The term “cold water sandwich effect” is a term that is used to describe the introduction of cold water into the hot water supply line during frequent on/off operation of an instantaneous water heater. The cold water sandwich effect, when present, appears as a momentary drop in hot water temperature as it is discharged from a hot water supply outlet (i.e. shower, tub, or faucet). This phenomenon is present in the operation of all instantaneous, tankless style, water heaters, but is minimized with the high tech design of Rinnai water heaters.
The technology built into the Rinnai water heaters is designed to minimize the cold water sandwich effect. Rinnai water heaters are microprocessor controlled and when water flow through them ceases, they remain in a “ready to fire state” for approximately 1 minute. If water flow through a Rinnai water heater begins within the first minute following water flow stoppage, the water heater will fire back up within 1 to 2 seconds. This minimizes the cold water sandwich effect that would otherwise be experienced with a low tech tankless water heater. It should be noted that the cold water sandwich effect cannot be removed completely from tankless style water heaters. The safety standards developed to insure the safe operation of water heaters require a delay in the ignition sequence of all gas water heaters.
While the cold water sandwich effect cannot be completely eliminated from standard plumbing systems, it can be eliminated from plumbing systems that have a supply and return hot water circulating system. Rinnai has developed 2 methods to eliminate the cold water sandwich effect in residential hot water circulating systems.
The first (and preferred) method to remove the cold water sandwich from circulating systems utilizes a small electric tank water heater (powered up) that is used with a dual purpose. The small water heater acts as a mixing tank to eliminate the cold water sandwich effect from the Rinnai water heater and it uses its electric heating element to offset the heat losses from the hot water circulating system.
The second method to remove the cold water sandwich from circulating systems utilizes a small 2 to 6 gallon storage tank installed on the hot water outlet of the Rinnai water heater. This tank acts as a mixing tank to blend the cold water sandwich with hot water and eliminating its effect at fixtures.

Posted on Mar 13, 2009

  • Kevin O'Leary Mar 13, 2009

    Due to the fact there is Power and water in same area it is best to contact the company to see what can be done.



    Have you tried turning it off and back on to reset unit? here is a link for Online direct support with Rinnai and also their phone number. Good luck



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