Question about Western Digital Elements powered by WD 320 GB External USB (WDE1U3200N) Hard Drive

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Hard drive My hard drive power up and my computer picks it up and say its installed but I can't find it, it's not playing and it's not on my computer device and I would like to get my picture that are saved the Hard Drive I have is elements MDL; WD500C035 SN; WCAPW5142533 Thank you for your time

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2 Suggested Answers

Crankstart
  • 696 Answers

SOURCE: External hard drive fell off table now ''drive not found''

Hi,

these drives are a bit delicate and do tend to damage easily when dropped. You may just have knocked a cable loose, could have damaged the usb controller board or may have damaged the HDD.

If you're not concerned about warranty, you can slide the shell off of the body of the drive with a little prying around the back edge(around the metal end with all the plugs. It can be put back when you're done but you will likely leave some tool marks on it.

Once you have it open you will see the HDD mounted along the cases length, at one end it has two small cables attached. ensure they are snug, then follow each to it's other end and ensure they are snug, the check the small circuit board running perpendicular to the HDD to ensute the pinned end it securely attached to the larger ciruit board.

Test the drive, if no luck the next step involves buying a new drive enclosure. Go to you local computer store and ask for a 3.5" SATA Hard Drive enclosure. Then finish disassembling the Western Digital, removing the HDD and placing it in the new Enclosure, be careful not to touch the circuit board attached to the bottom of the hard drive.

Once you've installed the HDD in the new enclosure plug it into your computer and power it up. If this works your done, if not the HDD may be finished.

Still if this doesn't work you can send the HDD for recovery to a pro, try Armor-IT Data Recovery in Canada, they have good rates and are listed on FixYa's directory.

Hope this helps FixYa

Chris

Posted on May 11, 2009

YourZEN
  • 820 Answers

SOURCE: I have an elements hard drive MDL:WD5000C035.

Hello,

Typically, faulty adapters that have a green led or light when having no drive connected, stay on when powered. Once connected to the drive, the power led on the adapter turns off.

Sometimes the adapter can be replaced under warranty.
Select Warranty Check on the site for End User Costumers:
http://support.wdc.com/warranty/index_end.asp?lang=en
Select your country and enter the Serial Number, sometimes near the barcode ( not the model number you mentioned ).

When the adapter is still under warranty you do NOT have to fill in a sheet for an RMA ( Product Replacement form) for the hard drive.
You can make a phone call using the number that is free from charges. Look on this page for your country for phone support:
http://support.wdc.com/contact/index.asp?lang=en

When the adapter is out of warranty, you can look for a replacement in the WD shop. See next site:
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1378&p_created=1118358612&p_sid=1VgzXjvj&p_accessibility=0&p_redirect=&p_lva=1378&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MSwxJnBfcHJvZHM9MCZwX2NhdHM9MCZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9MTM3OA!!&p_li=&p_topview=1

Posted on Mar 24, 2010

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Check the USB connection running from the hard drive to your computer.

If the USB cable is not seated securely in the port, the computer will not detect the external drive.


Disconnect the USB cable from the computer and plug it into a different USB port. Occasionally, a USB port will fail to function with some hardware and changing the USB connection may correct this issue.


Switch from a USB to a Firewire cable connection, if possible.

The USB port on the hard drive may have died; if so, changing to a Firewire connection will resolve this issue.


Install the driver for the external device from the installation disc provided with the product. Older computer systems may require you to manually install this driver.


After inserting the installation CD, follow the prompts from the installation wizard to install the driver on your computer.


Restart the computer.

If you connected the external drive while the computer is powered down, it may not recognize the device when you turn on the computer.


After restarting the computer, connect the external drive to the system.

The drive should now be detected by your operating system.


Connect the external hard drive to a power source and then plug it into your PC computer using a USB or Firewire cable.


Log on to your PC computer using an account with administrative privileges.

Open the Start menu and click on the "Control Panel" icon.


Open the "Administrative Tools" folder and then double-click on the "Computer Management" icon.


Select "Disk Management" from the list of options on left side of the window.


Right-click on the drive you want your computer to recognize and select "Change Drive Letter and Paths."


Select a drive letter for the external hard drive to be recognized as and click "OK."

The drive will now appear in My Computer.


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if its an external hard drive then and you want to install the hard drive on your computer, you have to install the BIOS on it and then install the OS you want on it also. this will make the hard drive able to be used by your computer.

if its a portable hard drive, then just use the control panel of your computer to find the device, normally any plug-n-play device is usually recognised and installed automatically by your computer.

cheers.

cheers.

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Plug and play? doubtful.


Is the drive partitioned and formatted already?
Does it work on another computer?
Is the drive powered via the usb cable, or does it have an adapter?
Do you have any networked drives on this computer?

When it is connected on your computer,
click Start
right click Computer
click Manage
double click Storage
double click Disk Management

Is it in the list of drives in the lower half of the window?

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