Question about Dell 3100cn Laser Printer

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I have fading on the right hand side. Printer Dell 3100CN

Called Dell to try to fix problem, they said it was drum. I changed drum, twice, still have fading. Called Dell again, they said it was the power source, not enough power, so we gave it it's own outlet. Still had fading. Then they said it could be something blocking the laser. I said it didn't look like anything was wrong there either. They said buy a new printer. I researched online for possible solutions. Plenty of people have the same problem but no answer. It has nothing to do with colors printing and black not, or blue streaks..it has nothing to do with streaking at all. On every sheet it prints an inch is missing on the right hand side. How do I fix the fading?

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  • cbbjr May 02, 2009

    I have the same problem but it only occurs with color printing not black and white

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Hello buyerfs,

Well I got good news and bad news for you. The good news first, this problem is common and is fixable. It has to do with aligning the page sensors and the DRUM. Now for the bad news, remember what you said DELL told you? "They said buy a new printer" guess what, they were not kidding, the work involved with adjusting the sensors and the DRUM, will cost you the price of the printer alone in labor. It is a tedious job and requires adjusting three systems in unison. I hate to tell you this but, DELL was correct, but if you don't think so, try to shop around for a repair shop to work on the problem, but first get an estimate.

I hope this helps.

Thank you,

Shuttle83

http://www.electron-age-technologies-llc.com

Posted on Mar 20, 2009

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