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have you manually tried to eject the disc tray? There's a little hole on there somewhere, stick an unbent paperclip or safety pin in it and push until the tray starts to come out, then pull the tray out with your fingers.
Once you've done that, push the button to allow the tray to automatically retract.
Sometimes there's a little pinhole on the cover where the DVD should exit. If you have one, straighten a paperclip and shove it into the hole. That should physically open the drawer/door.
Hi, to open thje the disc tray , look for a tooth pick , insert small hole in front panel push and back until disc tray out. , motor belt need to replace.
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