UNABLE TO DELETE FULL MAIL BOX ANNONCEMENT WHEN MAILBOX IS NOT FU
WHEN CALLING NUMBER, MESSAGE COMES ON, ''THE CALL IS BEING FORWARDED TO A VOICE MESSAGE AUTOMATIC ANSWERING SYSTEM AND REPORTS MAILBOX IS FULL.'' ALL THREE MAILBOXES INDICATE NO NEW MESSAGES AND ALL MESSAGES ON ALL MAILBOXES HAVE BEEN DELETED. HOW DO I RESET THE ANSWERING PROGRAM?
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When you call, are you just calling the number, or are you logging in as the user? You have to log in as the user to get access to the controls. Once you do that, select the "other options" command, and empty not just new messages, but saved messages too. If that doesn't work, contact your provider.
Here's a possible solution I found with a search engine:
I believe your callers MAY be reaching a "Voice Mail" system that is part of your phone service - from whatever service provider you have.
To confirm that this is true, simply disconnect the main base unit from the phone cord and then call your home number from another phone (such as a cell phone). If you still hear that "mailbox full" announcement, then you have confirmed that there is some kind of voice mail system active - and full - on your home phone number.
So what that means is that you will need to contact your service provider and get the official instructions on how to access that system - to listen to and delete any messages that are there. Each service provider has different procedures, but you can often call your own number - from your home phone - and get straight into the system. Once connected, there should be "speech menu" that will guide you through the messages and how to delete them.
Also, you may want to configure or disable this voice mail system so that the Uniden has a chance to answer calls while you are away. This usually involves either setting the number of rings on each system so that your Uniden can answer first, by having a lower number of rings than the voice mail system.
There may be other steps needed IF this voice mail issue is not the problem.
There are three elements to voice mail; having a Panasonic brand voice mail system, recording the greetings, and setting call forward conditions. Which ones have you done?
The default access to voice mail is extension 500 on the intercom, but we used to use 165. When you dial it, the lady says "welcome to the Panasonic voice processing system". If she doesn't or you're asked for a password, or you have not done the tutorial, then you need to do that and it guides you to the setup of the greetings, name, and password change. After that, you dial *710x 500 (or your VM access) # on the inercom to set call forward to voice mail, with 4 being no answer (my preference since it gives me the option of answering the 2nd call or letting it fall to voice mail), or 5 for Busy/No Answer.
The message manager (mailbox 998) and the system owner (mailbox 999) has the ability to access and change how the voice mail system performs. The owner can change your name for the directory or reset your password and/or setup or delete your mailbox.
FYI... Voicemail is free no need to subscribe to (its your option to turn on or off)... press and hold down "1" key on cell or dial your cell phone number..once the answer machine starts press the "*" key...listen to options or if messages begin to play (while playing press "7" to delete)...in options you can choose to fwd calls, or not to plus other features...
You have to dial 1 to get in your mail box. Follow prompts to listen to your messages. If you never activated your voicemail your password is most likely the last 4 digits of your cell phone number. Delete messages and your mail box will be able to take new voice mail. Worse case scenario, go to your nearest store and ask a representative to reset your password to clear the messages.
Problem solved! Turns out that my son didn't realize that you have to call your voicemail box and delete voice messages by pressing "7" on the keypad. He thought that when you pressed "erase all" on the text message menu it erased voice mail, too. So the mailbox was full, as it only holds twenty messages. Sometimes the most obvious solution is the solution!