Question about Dell Inspiron 700M Notebook

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I have the dreaded no audio device problem, tried reinstalling drivers no luck, tried the dell diagnostics and came up with error codes 1B22:061B & 1B22:071B, my Dell hardware warranty support has expired. I wonder if you can help at all. Chris Adams

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  • chrisanlinda Mar 11, 2009

    Dear Proton

    It was very helpful thank you, however I must have made a mistake, my computer is a Dimension 3000 Desktop, does the info you sent still apply.

    Thanks
    Chris Adams

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  • Dell Master
  • 1,183 Answers

Hi,
The error code , indicates that the sound card on the system has gone bad. You can call the OWR repairs dept for repair estimate on the same.
The second, less expensive alternative would be to install an external sound card in the laptop.
It would look something like this
http://www.soundblaster.com/products/product.asp?category=1&subcategory=844&product=17988&listby=


Thanks
proton

Posted on Mar 11, 2009

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Posted on Jan 02, 2017

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Got an error code 5E00:021F


The error code suggests you can not get a response from the USB stick. Try another stick, try another port with the stick you have. Test the port where the stick did not operate with yet another stick. Check the device manager's report of the status of the driver for the device. Sadly, you have to test to see if you have a bad stick, a bad port, a bad driver! Run chkdsk. Run something like Speccy to see if it pulls up any information about the usb stick (with such inserted).

You essentially try to discover if the problem is with the stick itself or rather with the computer and or drivers. Here are some links to software that test USB sticks: https://www.raymond.cc/blog/how-to-check-and-test-usb-flash-drive/

If the problem is with Dell hardware, you might have to contact Dell. Dell has its own diagnostic programs you can try. http://nccumc.org/it/faq/how-to-run-hardware-diagnostics/

Of course a dreaded destructive recovery to factory defaults can often solve some of these problems. I would certainly try to access a system restore point pre-dating your problem before considering such an undesirable alternative. Research the error code on Dell's site; but I suspect it is general enough that there is not a ready answer.

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I am trying to install sound driver on motherboard D101GGC (high definition audio bus) my computer is showing error message Code-10. Please give me suggestions.


HI
A Code 10 error is generated when Device Manager can't start the hardware device, a situation usually caused by outdated or corrupted driver A device may also receive a Code 10error if a driver generates an error that Device Manager doesn't understand. In other words, a Code 10 error can sometimes be a very generic message indicating some kind of unspecified driver or hardware problem. Uninstalling and then reinstalling the drivers for the device is a likely solution to a Code 10 error. If reinstalling driver is not working than try to rollback the driver or restore the system on previous date..


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Theres no sound on my dell inspiron 6000 and it said no device driver installed and so i downloaded the softwere from dell and i checked windows audio was turned on and updates and i even tried...


Try running diagnostics on your computer to seeif you have a hardware problem. You should have a CD that came with thecomputer that has "Diagnostics and Utilities" listed under contents.Boot form this CD and run the extended diagnostics.
If you don't have the CD you can go to www.support.dell.com andselect "Drivers and Downloads". Enter the "service tag" (serialnumber) of the computer. You can then download "Diagnostics" .
To boot from a CD disk, power on your computer and tap the key tobring you to the "One time boot menu". Insert the CD into the top CD/DVD driveand then select "Boot from CD/DVD" and hit key. Select the"Run the 32 Bit Dell Diagnostics.

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No sound got eroor code 1b63:061b , 0f1b , 151b, 101b


This error code is usually generated by a Dell Computer. I suggest that you perform an extended test by pressing the F12 Key at the startup of the Computer.
Furthermore, you may go to the Device Manager and check the status of the audio devices which are listed under the "sound, video, and game controllers" category.

I suggest that you try uninstalling and reinstalling the Audio devices from the device manager.

In order to uninstall the audio devices from the Device Manager, please right click on the device and then click Uninstall. It's required to restart the Computer after uninstalling a device. Once the Computer is restarted, reinstall the appropriate Audio driver. You can download the audio driver from the support site of your Computer manufacturer.

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Try system restore, if it fails, try to perform 32 bit dell diagnostics on the audio by booting the computer using the resource cd. make sure that the external speakers is disconnected. if still no sound on the diagnostics then you need to replace the internal speakers.

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1 Answer

Error code 1b63:161b and 1b63:061b


Hi there,

Request to try the steps below;

1. Restart the computer and tap the f12 key as soon as it starts to boot up .
2. Select 'Diagnostic' from the boot menu. The computer will run its pre-boot assessment tests (PSA) before Dell Diagnostics starts. During the PSA you will hear some tones through the system speaker but this does not adequately test the audio hardware. Dell Diagnostics plays an instrumental piece of music complete with drums, so if you only hear some tones then you have only run the PSA.
3. Dell Diagnostics should open after the PSA tests, or you should see an option to open it. If you have ever reformatted your entire hard drive then Dell Diagnostics will no longer be there as an option. In that case run it from the Drivers and Utilities (Resource) CD if you have one.
4. Select 'Custom', then the audio tests. (At this point - after you have opened Dell Diagnostic custom - if you can't find the option to select the audio tests that is a symptom of a failed audio chip.)
5. The tests will run. Alternate between using headphones and listening to speakers in case only one signal path is working.
The tests will play some audio and ask you whether you heard it.
6. If you don't hear the music during the test it definitely means there is a hardware failure somewhere in the system. In this case Dell will repair the computer if it is still under warranty.
7.If you do hear the audio during the test but not when you boot back into Windows, that almost always means the hardware is okay but there is a problem with the audio driver or with Windows.
8. Error codes: If you answer 'no' to any question that the test asks you, the test generates an error code that can tell a Dell technician that you answered 'no' to that question. The test does not know the exact component that has gone bad. Before answering 'no' to a question, make note of the circumstances at that point so you will know in general what the error code means.
Regards,

Anirban Mazumdar
http://www.ikarmatech.com

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Download Driver Cleaner Pro v.15 from the link. Also, download, and save on your desktop, a clean version of your Sound Card drivers. Run DCPv1.5 and remove all of your audio drivers, plus any possible problem drivers (i.e., if you installed generic drivers to try and get your card to work). After you uninstall, reboot, install your downloaded drivers and reboot again. This should fix your problem, if not please post an update to this thread and I'll continue troubleshooting with you.

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best thing to do is visit the dell site and download the latest audio drivers or download hte dell hardware wizard that will scan your laptop and download the drivers you need.

good luck

smeags

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