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Are you playing original blu ray disc? Is your player capable of reading multi-format. Read your manual for troubleshooting. If that won't help. Try to play original blu ray or the ones that you have played in before. It that plays that means you have defective blu ray or unreadable format. Hope this help.
You have inadvertently downloaded the US (or other region) version of the firmware. Unfortunately if you try and download the UK version the HP21 just tells you you have already installed it. I was told mine the only way to reset it is for it to be sent to Sharp or you can wait for a new firmware update.
hey same problem here, but I just downloaded the CD version anyways... then dropped the .RUF file onto my desktop, selected it, burnt it to a CD-R (RW will also work) and popped it into the BD-P1500, so far it seems to be running along steadily in the update process... hope this solves your problem.
I had the exact same problem as you did... I bought the Sharp Aquos 42D85X which came with Sharp BD-HP21X Blu-ray Disc player. could not get brand new blu-ray movies to play and i found it froze everytime after 10 secs. I phoned sharp who basically were no help watsoever! I then went and returned my blu-ray movies back to the store thinking it was a problem with the discs.. The people there were extremely nice and since they had a display model of the BD-HP21X instore they offered to test the movie on it to veroify whether it was the blu-ray player was the problem or not. Turns out its a fault with all of the BD-HP21X models. So we then ended up returning it back to the store we bought it and exchanged it with the older model (BD-HP20X). I now have no problems playing blu-ray movies. Although another suggestion is to perhaps download the lastest firmware update & see if that resolves your issues.
BD-P1000 Update Solution
The solution that worked for me: I went to www.samsung.com/ca and downloaded the Samsung BD-P1000 player's firmware update to my desktop. When opened, I was directed to"burn" a DVD on my computer. I then inserted the new DVD in my Blu-Ray player. The player automatically checked and confirmed player model number and registration and uploaded information from the DVD and the update was complete. The BD-P1000 then flawlessly played the rented Blu-Ray disc of "The Scorpion King".
Thank You Samsung!
Regarding this issue, the only way to resolve this issue to download a Firmware update from samsung.com
Here is the link where you can download this Firmware update:
Download first the manual on how to update firmware for your unit then download the FIRMWARE file.
basically what you need to do is to download this Firmware update to your computer then burn it on a Disc using nero after that let it play to your Blu-ray player to do an automatic firmware update for your player.
Hopes this helps.