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Hi, When the paper is fed through Automatic Document Feeder (ADF) is is scanned before copy or fax. The scanner is fixed type and is located just below the ADF. The
lines are due to dirty scanner mirror. The printer/ scanner design is
based Sheet-Fed Scanner. Open/Lift the Control Panel (scanner top )(by pulling it up from front - the area from where the paper to scan comes out). Look out for the horizontal
mirror and use a soft, damp, lint-free cloth to gently clean the
scanner mirror, rollers etc. and enjoy clear scanning and copying!
for any tron pieces of paper dirt etc.DONT USE PAPER, CHEMICALS OR ANY ABRASIVE
CLOTH as it may damage the parts. Also note that your machine can scan an image only 8.15 inches wide, regardless of how wide the paper is.
Hope it helps! Good Luck! Thanks for using Fixya! CreativeTECH
The page goes thro the feeder mechanism and passes over a thin strip of glass; maybe about 1/4 inch wide and runs across the fax under the cover where the paper is fed. You probably have dirt,corrector fluid or something like that on the glass this will cause the problem of a black line down the page to appear at the other end when you send a fax...and also to appear on your pages when you make a copy...open up the machine and clean the glass...cant help any more as you didnt state make or model.
Have you tried replacing the ribbon cartridge? If that doesn't resolve the problem, then there is a fault with the thermal imaging head. You did say both Recieved faxes and copies, correct? If faxes you send out are clear, then the above mentioned would be correct. Let me know, please.
on the drum unit that you put your toner inn, There is a blue or green slide lever move the slide back and fourth 10-15 times. If you have some van air blow that area out ( F.Y.I. if you do this some toner will fly out ) if this does not take care of it the drum unit my be bad,
do a 1/2 print test. copiersomething with a lot of print. open front cover when the paper is 1/2 way through the machine remove drum. Look art the paper and the green drum if the marks are on the paper & drum then the drum is bad. If not the fuser asm is bad, the part that gits hot when melting the toner on the paper,
if your RECEIVED faxes look good, then leroyal is dead on. you will need a new CIS which stands for contact image sensor. if you have an authorized brother service center nearby, they may be able to do it for 100 to 150.00, depending on their pricing of course. if rec'd faxes are bad also, pull drum out and make sure the blue tab on top of drum is all the way to the right side, although that usually only leaves about a 1/2" black band.