Question about Canon ZR85 Mini DV Digital Camcorder

4 Answers

I can not record video but I can watch the tape that I shooted before

I can not record video Playback is working but I can not record anything all I see is black screen, the solution suggestion like unplugging the battery when the camcorder is at record mode and after that plugging the battery does NOT work.

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  • Jakubecz Nov 10, 2007

    canon ZR85 when I have my camera in record mode in the window it shows the diplay but the rest is all black and when I look in the view finder its all black What do I do?

  • Mfluker Nov 11, 2007

    We are having the same problem with our Canon ZR85. It will play back on the LCD screen with no problem, but when we go into camera (record) mode, it shows a blank screen with the date/time stamp showing. We have e-mailed Canon and are waiting to hear back. We also plan to call them when the weekend is over.

  • mcoulter57 Nov 13, 2007

    I have the same problem, I just got off the phone with canon and they said they will send me a free shipping label via email, and once I send it in it will be fixed free of charge in 7-14 days.

  • canonizaak Dec 07, 2007

    I can watch the video but when i trie to record it appears the blue display with white cannon letter an it get stuck in there the only way tu turned off is getting out the battery

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4 Answers

Called Canon and they are fixing free of charge

Posted on Oct 29, 2007

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Read solution # 2   I called Canon and they confirmed there is a problem and they will fix zr camorders for free regardless of warranty.  They gave me a ups label and i sent my camera to them,  they sent it back and it works great now.

Posted on Oct 22, 2007

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Canon writes at its website http://www.usa.canon.com/consumer/contro... Malfunction: It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image. Canon's Response: Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair. U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

Posted on Sep 19, 2007

I had the same problem. I bought a new battery and now the problem is gone.

Posted on Aug 07, 2007

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