Question about Xerox Phaser 3635MFP/X Multifunction Copier/Email/Fax/LAN Fax//Scanner Laser Printer

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Xerox 3635 email setup

My Scan to email stop working and is not sending any emails. I know it must be a setting. Internet is working fine.

Posted by Anonymous on

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  • 2 Answers

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Posted on Jan 02, 2017

  • 2072 Answers

SOURCE: how do i activate scan

The Scan to E-mail feature provides the ability to scan and send a document as an e-mail attachment.
NOTE: The Scan to E-mail Kit is required to enable the Scan to E-mail feature. The kit contains a License Agreement, installation instructions, and a password.
You must be a System Administrator to perform this solution.
To enable the Scan to E-mail feature:

  1. Press the [Log In / Out] button on the Control Panel. The Login screen will be displayed.
  2. Enter the System Administrator userID using the numeric keypad on the Control Panel, or select the [Keyboard] button on the Touch Screen to enter the userID, and then select [Save] on the Touch Screen.
  3. If necessary, enter the System Administrator password using the numeric keypad, or select the [Keyboard] button to enter the password, and then select [Save] on the Touch Screen.

    NOTE: The default userID is 11111, and the default password is x-admin (must be entered in lower case). If the userID and / or password have been forgotten, a service call must be placed.

  4. Select [Confirm]. The System Administrator Menu screen will be displayed.
  5. Select [System Settings] twice. The System Settings screen will be displayed.
  6. Select [Common Settings]. The Common Settings screen will be displayed.
  7. Select [Maintenance / Diagnostics]. The Maintenance / Diagnostics screen will be displayed.
  8. Select [Software Options].
  9. Select [Keyboard].
  10. Enter the password contained in the Scan to E-mail Kit using the keyboard on the Touch Screen, and then select [Save].
  11. Select [Reboot]. The machine will automatically power OFF, and then power ON.
  12. Enable the Scan to E-mail port settings. See the Related Items below. After the port settings have been enabled, the E-mail option will be displayed on the Touch Screen.
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Posted on Jul 30, 2008

  • 2072 Answers

SOURCE: Xerox scan to network

What is the model number? That is not a fault on an M15 which this question is listed under. Have you checked your LDAP settings to see if something there has changed?

Posted on Mar 13, 2009

  • 2072 Answers

SOURCE: Xerox Workcentre 4150 having problems setting up Scan to Email

  1. Print a Configuration Report. See the Related Items below for additional information.
  2. The following fields should be set as indicated for scan to e-mail to be properly enabled and set up:
    1. Under the Installed Options section, Email field: Installed / Enabled
    2. Under SMTP Setting section, SMTP Host Name or SMTP Server IP Address field requires a valid entry.
    3. Under SMTP Setting section, Default E-mail Address field requires a valid entry.
If the WorkCentre is a network connected configuration, it will arrive with the E-mail service enabled. The copier-only model is not network connected and cannot perform Scan to E-mail.
NOTE: E-mail is enabled at factory, by default. If the E-mail button is not available on the All Services screen, enable E-mail in the Tools mode.
Before starting the setup procedure, make sure the following items are available or have been performed:
  • Make sure the WorkCentre is fully functioning on the network. See the Related Items below for additional information.
  • E-mail service must be available (enabled).

    NOTE: E-mail is available by default.

  • Make sure the TCP/IP protocol is set up and the HTTP protocol is enabled on the WorkCentre; both protocols must be fully functional.
  • Obtain the IP Address of a functional SMTP mail server that accepts inbound mail traffic. See your Network Administrator for additional assistance.
  • Make sure the DNS settings are configured correctly and obtain the Domain Name address, if applicable. See your Network Administrator for additional assistance.
  • Create an E-mail account which the WorkCentre will use as the default 'From' address.
  • Test the E-mail account by sending an E-mail to the WorkCentre account. This task should be completed at a mail client on your network that supports SMTP.
To access E-mail settings using Internet Services from a web browser window:
  1. From a computer, open the CentreWare Internet Services (CWIS) window. See the Related Items below for additional information. The main CentreWare Internet Services window will be displayed.
  2. Click [Properties], click [Connectivity], click [Protocols], and then click [TCP/IP].
  3. Enter the Domain Name in the Domain Name field. For example, type: abc.xyz@company.com in the field.

    NOTE: It is only necessary to configure the DNS settings if Host Names are to be used.

    If Dynamic Addressing has been set on the WorkCentre (DHCP or BootP) the Domain Name will not be accessible. To be able to access the Domain Name, select [Static] from the IP Address Resolution menu list.

  4. Scroll to the bottom of the window and click the [Apply] button to implement any modifications.
  5. When prompted, enter the current Tools mode information in the Username and Password fields.

    NOTE: The default Username is 'admin' and Password is '1111'.

  6. Select [SMTP Server] from under the Internet Services Protocols section.
  7. Select either [IP Address] or [Host Name] and then enter the Host Name, or the IP Address and Port Number (1 - 65535) of the SMTP Server. The default Port is 25.
  8. Place a check mark in the Server Requires SMTP Authentication check box if required.
  9. Enter the Login Name and Password.
  10. Click on the [Properties] tab. The Properties window will be displayed.
  11. Click [Services], click [E-mail Settings], then click [E-mail Setup]. The E-mail Setup window will be displayed with the following list of options:
    • Scan Resolution
    • Attachment Type
    • Output color
    • Date / Time stamp on PDF documents
    • 'From' and 'To' Security Options
    • Auto send to self
    • Specify default Subject field text
    • Specify default Message Body text
    • Specify default Signature text
    • Programmable SmartKeys
    • Choose E-mail / Fax Forwarding rules
    • Choose Confirmation Sheet rules
  12. After making any required selections, click on [Apply

Posted on Mar 31, 2009

  • 2072 Answers

SOURCE: LDAP lookup fails on Xerox WCP4150

I would check your software version. Several of the older versions had a lot of LDAP problems.
You can print out a system report and find your Firmware level, then go to Xerox.com, go to Drivers and Downloads and see what the new version. Current firmware level is 10.100.46.000 . follow the instructions.

Posted on May 12, 2009

  • 64 Answers

SOURCE: xerox 7232 workcentere cannot send emails

Judging from what you've said, I would say this is a setting on the printer. You need to make sure you have the outgoing address correct. Basically go into your printer settings with your E-mail server IP's.

Posted on Jul 17, 2009

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3 Answers

Xerox Workcentre 4150 having problems setting up Scan to Email


  1. Print a Configuration Report. See the Related Items below for additional information.
  2. The following fields should be set as indicated for scan to e-mail to be properly enabled and set up:
    1. Under the Installed Options section, Email field: Installed / Enabled
    2. Under SMTP Setting section, SMTP Host Name or SMTP Server IP Address field requires a valid entry.
    3. Under SMTP Setting section, Default E-mail Address field requires a valid entry.
If the WorkCentre is a network connected configuration, it will arrive with the E-mail service enabled. The copier-only model is not network connected and cannot perform Scan to E-mail.
NOTE: E-mail is enabled at factory, by default. If the E-mail button is not available on the All Services screen, enable E-mail in the Tools mode.
Before starting the setup procedure, make sure the following items are available or have been performed:
  • Make sure the WorkCentre is fully functioning on the network. See the Related Items below for additional information.
  • E-mail service must be available (enabled).

    NOTE: E-mail is available by default.

  • Make sure the TCP/IP protocol is set up and the HTTP protocol is enabled on the WorkCentre; both protocols must be fully functional.
  • Obtain the IP Address of a functional SMTP mail server that accepts inbound mail traffic. See your Network Administrator for additional assistance.
  • Make sure the DNS settings are configured correctly and obtain the Domain Name address, if applicable. See your Network Administrator for additional assistance.
  • Create an E-mail account which the WorkCentre will use as the default 'From' address.
  • Test the E-mail account by sending an E-mail to the WorkCentre account. This task should be completed at a mail client on your network that supports SMTP.
To access E-mail settings using Internet Services from a web browser window:
  1. From a computer, open the CentreWare Internet Services (CWIS) window. See the Related Items below for additional information. The main CentreWare Internet Services window will be displayed.
  2. Click [Properties], click [Connectivity], click [Protocols], and then click [TCP/IP].
  3. Enter the Domain Name in the Domain Name field. For example, type: abc.xyz@company.com in the field.

    NOTE: It is only necessary to configure the DNS settings if Host Names are to be used.

    If Dynamic Addressing has been set on the WorkCentre (DHCP or BootP) the Domain Name will not be accessible. To be able to access the Domain Name, select [Static] from the IP Address Resolution menu list.

  4. Scroll to the bottom of the window and click the [Apply] button to implement any modifications.
  5. When prompted, enter the current Tools mode information in the Username and Password fields.

    NOTE: The default Username is 'admin' and Password is '1111'.

  6. Select [SMTP Server] from under the Internet Services Protocols section.
  7. Select either [IP Address] or [Host Name] and then enter the Host Name, or the IP Address and Port Number (1 - 65535) of the SMTP Server. The default Port is 25.
  8. Place a check mark in the Server Requires SMTP Authentication check box if required.
  9. Enter the Login Name and Password.
  10. Click on the [Properties] tab. The Properties window will be displayed.
  11. Click [Services], click [E-mail Settings], then click [E-mail Setup]. The E-mail Setup window will be displayed with the following list of options:
    • Scan Resolution
    • Attachment Type
    • Output color
    • Date / Time stamp on PDF documents
    • 'From' and 'To' Security Options
    • Auto send to self
    • Specify default Subject field text
    • Specify default Message Body text
    • Specify default Signature text
    • Programmable SmartKeys
    • Choose E-mail / Fax Forwarding rules
    • Choose Confirmation Sheet rules
  12. After making any required selections, click on [Apply

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2 Answers

Scan to email


Scan to email needs an IP address or the SMTP server name and the port. Now it depends if you use an SMTP server or are you just at home? Normaly the SMTP port is 25. The SMTP server could be the one you use in your email account as well. Something like mail.upc.ie. If you dont have a SMTP server you cant set up scan to email.

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