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I think the reason is sliding it up too hard. I've looked at it and done some experiments and i found that sliding it up too hard can damage the LCD screen and it will occasionally shut down without notice. So i'm assuming sliding it too hard is the main reason.
call alltel customer service from a phone other than the wireless device experiencing the trouble and they will reset the phone and networking and this feature should work fine after then!! the number is 1-800-ALLTEL-1
just choose the Tech support option and listen to the computer talk for a while, then select to speak with a representative