With the usb plugged in, restart the computer. If you move the usb mouse from port to port while the computer is on it may not recognize it. I hope this helps and please let us know. Please rate. Thank you.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I use Logitech wireless mice and so does my wife. After a battery change you have to reconnect the mouse with the wireless receiver
. First push the button on the receiver, then push the button on the bottom of the mouse. It should connect and you will be ready to go. If this doesn't get the mouse working, you may have to unplug the mouse, then plug it back in the USB port, then reconnect to the receiver. Hope that helps.
check the batteries on the mouse usually on the underside of a mouse possibly under a plastic sticker rub your fingernail across the top to locate a small (phillips screw) star screw make sure they are connected you can do this by spinning them around and fully charged hope this heps
Put in the batteries Find the battery covers and slides it off. Insert the appropriate batteries. The wireless receiver that plugs into the computer runs off the computer's power and needs no batteries.
Plug in the receiver to the computer. Usually the receiver will plug into the USB port, but some plug into the mouse port. If all of your USB ports are filled, see if the mouse came with a USB adapter. The adapter fits into the mouse port. Be careful not to accidentally force the mouse adapter into the keyboard port.
Connect the mouse once you have it plugged in. The receiver should have a visible button that is easily push able by the average human finger. The mouse will usually have a very small hole with a button inside it that can only be pushed by something like a pencil or paper clip. Push both buttons at the same time with the receiver and the mouse relatively close to each other for about 5 seconds or more.
Position the receiver in a place that isn't far away from the mouse. Depending on where you are, you can place it on the monitor, on the tower, on the back of your laptop (if you are installing the mouse to your laptop) or on the desk. The furthest a wireless mouse can get away from the receiver without working very well is about 9 feet (2.7 meters), so keep that in mind.
Test your new mouse.
?·If you plugged into the mouse port, restart your computer manually.
?·If you plugged it into the USB port you may begin using it.
?·When the cursor moves when you move the mouse, you have connected the mouse properly. If the cursor doesn't move, try repositioning the receiver. If it still doesn't work, you may need to restart your computer (if you haven
Try unplugging and replugging the receiver. You should hear the beep-beep sound as you disconnect the USB device and again as you reconnect it. Then check in the device manager to see if it has been recognized. After that, push the "connect" button on both the receiver and the underside of the mouse to establish a connection. If all that fails, you are probably correct. (just to check--are the batteries in the mouse good?)
Try reconnecting the mouse to the contact device by pressing the connect button on the device first then on the mouse.
If that doesn't work replace the batteries on mouse and folllow the steps above.
If the "contact device" is usb based(flat plug not round) unplug it from the computer and plug it back in another available usb port.
The reciever for this mouse does not have a light, however, your USB might be a dud (on your computer) so try another port. Also replace the batteries inside your mouse with new ones. This should fix the problem. Then reconnect them with the button on the reciever. Also make sure to hit the power button on the bottom of the mouse. If this does not work, then your mouse if fried and you need a new one.
Resynchronizing the keyboard and/or
mouse causes the devices to reconnect to the receiver using new
identification numbers. Use the following steps to resync the devices:
The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.
With the receiver plugged in, press and hold the
button on the receiver until the activity LED flashes.
HP computers have receivers built into the front of the computer; such
as TouchSmart 700 Series PCs and Digital Entertainment Centers. Look
for a small connect button built into the case. If you have a
TouchSmart 500 or 800 Series PC, the receiver plugs into a USB port on
the underside of the case and does not have a connect button - skip
Figure 4: An example of a receiver1 - Connect button and LED activity lightFigure 5: Another example of a receiver1 - Connect button2 - Num Lock LED3 - Alpha Lock LED4 - Scroll Lock LED5 - Activity LED
and hold the recessed connect button on the underside of the keyboard
until the activity light on the receiver stops flashing. When you
release the button, make sure it does not stick in the depressed
problems persist after resetting AND there is another wireless keyboard
or mouse near, use these steps again, holding down the keyboard or
mouse button for ten seconds. Doing so may give the keyboard or mouse a
new ID number in case the other keyboard or mouse was using the same
button on the receiver again until the activity light flashes.
and hold the recessed button on the underside of the mouse until the
activity light on the receiver stops flashing. Make sure the connect
button does not stick in the depressed position.
If your mouse and keyboard have a USB receiver,
unplug the USB receiver, wait 10 seconds, and then insert into another USB port
- preferably into a USB port that is closer to the mouse and keyboard.
For example, if the USB receiver was plugged into a USB port on the
back of the computer, unplug it and plug it into a front USB port.
Okay, a coworker had this problem and it was a fairly easy fix, first, plug the USB reciever into a direct USB port, then pess the connect button on the underside of the mouse, when the red light starts blinking let go and then press it and hold, and at the SAME TIME press and hold the connect button on the receiver until both the receiver light and the mouse light turn on steadily, and voila!
Check the batteries first to ensure they are good. Do you have a receiver and is it plugged into the USB port? You probably already know how to reset/connect the Keyboard and Mouse. But here is info to help if you are not sure how to do it.
Press the Receiver button (and the lights will start
Then if the Keyboard isn't working, press the small RESET/CONNECT
button on the back of the board to connect the keyboard to the
If the MOUSE isn’t working, push the small RESET/CONNECT button
on the back of the mouse to connect to the receiver. Then they
should work okay.
Hope this helps. Bud