Question about Lexmark OfficeEdge Pro 5500 Inkjet All-in-One Printer

Open Question

Paper jam shows when there is none

Removed paper pressed ok and paper jam still shows unplugged then plugged back in still showed paper jam when there is none

Posted by Anonymous on

6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 2035 Answers

SOURCE: Lexmark X5470 printer says, "Clear paper jam, then press check mark."

  1. Turn the printer off and open the access cover.
  2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
  3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
  4. Watch the paper as it feeds through and try to determine where the jam is occurring.
  5. Check to see if all the rollers are turning.

    If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
    If not, there is probably a feed motor or a gear problem and the printer may require service.
  6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
  7. Turn the printer off.
  8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
  9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on May 28, 2008

  • 13433 Answers

SOURCE: Paper jam message, but actually no paper jam

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jun 03, 2009

  • 2 Answers

SOURCE: paper jam

Probably one of the sensors on the fuser is not working correctly. There are two sensors on the back of the fuser that move when the paper exits the fuser. Remove the back of the printer when the printer says there is a jam and move the sensors to see if the error goes away. If so you may have to replace the fuser unless you can just replace the defective sensor.


Posted on Jun 17, 2009

  • 1 Answer

SOURCE: Message shows 'clear paper jam then press check

message keeps showing print cartridge cradle cannot move, I have check everything, no paper jams nothing under printer, I am turned off printed but keep getting same message.

Posted on Sep 17, 2009

  • 3344 Answers

Creating Customers For Life

    Verified Fixya Pro

    SOURCE: Thanks in advance. Our E342n Lexmark printer stops

    It's a possible worn out pick tires, bad pick arm or fuser issue. For the pick tires, you can use the other side of the tires by removing it flipping it. To remove the pick tires, refer to the guide below: 0c29f53.jpg If it's the pick arm or the fuser, it calls for a replacement. But I hope that the pick tires would resolve the problem. If you need more assistance, just leave a comment so I can get back to it.

    Posted on Apr 12, 2010

    Testimonial: "Great service and more than I expected in the way of details!!!! I will be back and highly recommend these fol. Use this team and you will be pleased."

    Add Your Answer

    Uploading: 0%


    Complete. Click "Add" to insert your video. Add



    Related Questions:

    1 Answer

    Paper jam

    1. Take the paper out of the paper trays. This will prevent any more paper from being drawn into the printer to further the jam.
    2. Remove the cover from the housing of your Lexmark printer. This will expose the inner workings of the printer, and you also should be able to see the jammed paper.
    3. Pull gently on the jammed paper. In many cases this is all that is required; the paper jam should move out slowly and smoothly.
    4. Press the flashing paper jam button. This will allow the rotors to turn freely, which will facilitate the easy removal of the jam.
    5. Unplug your Lexmark printer if the jam persists. This will allow you to pull more firmly without the gears working against you.
    6. Examine the inner workings and confirm that all paper and shreds of paper have been removed. If the paper tore during the clearing, make sure none remains or it will inhibit normal printer function.
    7. Plug the printer back in, refill the paper tray and try to print again.
    Thank you.

    Oct 30, 2012 | IBM Office Equipment & Supplies

    1 Answer

    I have a Kodak ESP7 Printer that has paper jammed inside that there seems no way to get too. The Paper draw does not come right out.

    Remove the paper tray. Turn the printer around with the back facing you. there should be two plastic tabs to press and open the rear paper port path of the printer. Open it and see if you can reach the jammed paper. If you cannot reach it from this area, unplug the printer from the power source, press and hold the power button for sixty seconds and turn it upside down. Shake it gently to see if the paper falls out (if it is a small piece ect.). If its not a small piece, plug the printer back in and when the jam error shows on the display click the "ok" or "accept" button. when you click that button - get ready to grab the paper quickly. Pressing the button causes the rollers to roll backwards and then forwards and reset the paper. It will roll the paper towards you and pause for a few brief seconds before pulling it back in again. that will be your change to remove it.

    Oct 09, 2011 | Kodak ESP7 PP All-In-One Printer

    1 Answer

    Display shows "Remove Paper Jam"

    Unplug the printer and turn it around so that the back is facing you. You should see two little tabs to push, which unlock the back of the paper path in the printer. Remove the panel to expose the rear of the paper feed path. If there is any paper inside the printer you will be able to see it from this view. Remove anything inside the printer and then plug it back in. If you cannot locate any paper inside the printer and leaving it unplugged for over a minute or so does not clear the paper jam warning then contact the manufacturer directly for a possible warranty repair.

    Good luck!

    Nov 25, 2010 | Office Equipment & Supplies

    1 Answer

    Mesaage shows "Paper Jam" when I hit OK it pushes paper out but nothing prints. I pulled some paper from front to clear it and now I can not get it to print. Do I need a new one or is there a solution??

    You can try following steps.

    Press the Power button only once while the Printer is Powered ON, this will remove if there is any stuck paper.
    Unplug the power cord and press and hold the Power/ON button on the printer for 30 seconds and plug in the power cord.

    If the issue still persists, perform the final reset

    Please remove the power cable from the back of the printer.
    Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.

    We have to press the keys on the printer. Release the buttons as soon as the power cable gets inserted to the printer.

    If the issue remains there, contact HP for Upgrade

    Jun 02, 2010 | HP OfficeJet 6210 All-In-One InkJet...

    1 Answer


    the first step you should do is.
    > unplug the power cable from the printer and then plug it back in.
    > clean all the rollers which are there.. front rollers, adf rollers.. rollers at the back ..
    > if does not work then. perform a reset.
    ( unplug the power cable from the printer while the printer is on. and after that press and hold the 6 and the # key on the printer. while holding and pressing down these keys plug in the power cable and wait fr 20 secs and then release the buttons.. )
    this is a reset..
    after this reset it will take few minutes to initialize.

    These steps will possibly resolve the issue.. if not i must suggest to to get a new printer..

    Oct 20, 2009 | HP OfficeJet 6210 All-In-One InkJet...

    1 Answer

    My printer deskjet f2100 is showing a paper jam (red light showing on control panel) how do i fix it?

    folow the steps below 1. Check for and remove any paper stuck in the paper in tray
    2. clear the paper jam from the back of the printer
    a. unplug the AIO
    b. Press in the tab on the left side of the rear door to release the door. remove the door by pulling it away from the AIO
    c. gently pull the paper out fo the rollers
    d. clean the rollers with a lint free cloth that is moist with distilled water
    3. Lift the front cover and slowly remove any jammed paper
    a. unplug the power cable
    b. if necessary pull the input tray down to open it. then lower the print cartridge door
    c. gently pull the paper out of the rollers
    d. close the print cartridge door
    e. plug the power cable
    4. Verify that the print cartridge carriage can move freely
    a. unplug the power cable
    b. check to see if the print cartridge carriage can move freely from one side to the other.
    c. remove the print cartridges
    d. gently move the print cartridge to tyhe far right of the printer
    e. remove the paper from the paper in tray, but do not remove the drawer
    f. remove the rear acces door
    g. with your fingers rotate the rollers "up" three full rotations
    h. close the rear access door
    i. replace the print cartridges
    j. plug the power cable
    k. turn the power on
    5. reload and test the printer
    hope this helps

    Nov 14, 2008 | HP Office Equipment & Supplies

    1 Answer

    Load Paper

    Do this: Performing a power reset
    1. Press the On button to turn off the HP All-in-One.
    2. Unplug the power cord from the back of the HP All-in-One.
    3. Unplug the power adapter from the wall outlet and wait for 30 seconds.
    4. Plug the power adapter back into the wall outlet.
    5. Plug the power cord to the back of the HP All-in-One.
    6. Press the On button to turn on the HP All-in-On
    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
    Thanks, Joe

    Nov 03, 2008 | Office Equipment & Supplies

    1 Answer

    Mp830 shows paper output slot jam

    I cannot receive faxes or print anything.
    The message says that "there is no paper in the machine". There us plenty of paper in the machine and I push "OK" and get the same message

    Jun 24, 2008 | Canon PIXMA MP830 All-In-One InkJet...

    Not finding what you are looking for?
    Lexmark OfficeEdge Pro 5500 Inkjet All-in-One Printer Logo

    Related Topics:

    19 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Lexmark Office Equipment & Supplies Experts

    Roopesh S
    Roopesh S

    Level 2 Expert

    228 Answers

    Les Dickinson
    Les Dickinson

    Level 3 Expert

    18391 Answers

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides