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Interesting question. Thats what today call centers are doing with predictive dialer solution.
But if you dont want to go that much advanced, you can opt for CRM connectors. In general they are called CTI. Computer telephony integration. For Mitel IP Phone, I dont know what PBX you are using. Refer : http://www.mitel.com/resources/ap_51009460RA-EN.pdf The following are general steps. 1. Create CTI account in your PBX. 2. Download a CTI client. 3. Connect CTI client with your PBX and map with your extension. 4. Whenever you get a call a page will open. Opening a link when no answer is depends on CTI client.
Dont plugged into the headset jack. Like Nortel, connect headset line with phone base unit in receiver jack and plugged your phone receiver wire into headset or plantronic base unit. This will work. I am sorry, my english is not too good but hope you understand it now. But the pully is not working properly with IP501..I mean it is not good to pickup IP501 receiver and put it back right place.
This can be caused by corrupted firmware, or possibly damaged circuitry. IdacomUSA is your best bet. Your phone will be completely refurbished, and sent back to you within two weeks and comes with a 2 Year Warranty on the phone.