I was using the speaker with my iPhone and, without disconnecting it, made a call from the same phone. When the phone presented the option of using it or continuing to use the wireless speaker I selected phone. The wireless speaker has not picked up a signal since and our wireless devices are not finding it. When it is turned on its signal light flashes red and blue.
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Try playing other audio files. Ensure that audio can play fine from the same audio device when using a headphone.
If Step 1 is not the case, try listening to audio by connecting the speaker to the Bluetooth device using the Aux-in cable. This will isolate if it's a Bluetooth connection issue or not. Remember to disconnect/un-pair the Bluetooth connection first.
If the issue only happens when connecting via Bluetooth, do the following:
Adjust the distance between the speaker and the Bluetooth device.
Reset the speaker to its factory default settings. For instructions on how to reset your speaker, go to the product's support site to view the relevant knowledgebase article.
Clear the current pairing entry from your Bluetooth device. For instructions on how to clear the pairing entries, consult the user's manual of your Bluetooth device.
Try re-pairing the speaker and the Bluetooth device. For instructions on how to pair the speaker with the Bluetooth device, go to the product's support site to view the relevant knowledgebase article.
To further isolate, try pairing the speaker with other Bluetooth device.
If the issue happens when connecting either on Bluetooth or Aux-in, please contact Creative Customer Support via email.
Note: Creative Bluetooth speakers do not need any driver to operate. You may need to update the Bluetooth driver of your computer's built-in Bluetooth adapter or your USB dongle. To determine whether your computer or USB dongle is updated with the latest Bluetooth driver, please refer to their user's guide or website for information.
does it work with a head phone? if it ddoes, meaning you can hear through headphones. the headphone jack has a switch which disconnects the phone speaker. frquent use of headphones might cause the jack switch to malfunction,
Your iPhone might not find the headphones if they have been previously been used with another devices. I recommend holding the call button for 3 seconds until the blue light flashes and your iPhone might find them.