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You should use paypal rather than giving your bank details or credit card details to a seller on ebay. Go to Ebay ww.ebay.com click on the link my ebay near right hand top side of screen. Log in and check the order status. You may need to contact the seller and ask if they sent the item or overlooked your order. When you log into my ebay you should be able to message the seller if the order is displayed on the Ebay system. I had a similar situation with a laptop I purchased via a laptop sellers website. I contacted them asking where my laptop was and it turned out they missed my purchase order completely.
Jean I'm sorry but sounds like you have a motor or switch problem. I am not that familiar with this problem but you can contact Invacare Tech support @ 1-800-333-6900 or if Medicare purchased the chair for you contact Repair Xpress @ 1-877-581-3733 or Roadrunner Mobility @ 1-800-467-2668 and Medicare will cover most of the repair costs Hope this helps
Actually, the free video was discontinued some years ago, but you still purchase it along with any other part and technical assistance at; Electra-Craft 41 Woodbine St Bergenfield NJ 07621 phone 201-439-1700 fax 201-439-1701 email@example.com www.electra-craft.com
You can find out how to replace the heat elements and purchase replacements at the Dualit Repair Center at: Electra-Craft 41 Woodbine St Bergenfield NJ 07621 phone 201-439-1700 fax 201-439-1701 firstname.lastname@example.org www.electra-craft.com