Question about Xerox ColorQube 9303 Printer

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093-548 Brand new machine and it's already dead! Also gives false reading for paper-tray 1. Tray is full but reads as empty!

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If it's brand new send it back to the store. It seems to be a faulty item, which would be covered under the manufacturer's warranty/

Posted on May 04, 2013

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Empty Tray


@Derekns74 How do you remove the switch? My C3000 also reads "EMPTY TRAY" constantly, even if the tray is empty and clean. It does not display the "EMPTY GROUNDS" error only "EMPTY TRAY"

If I remove the tray it display "TRAY MISSING" but whenever I insert the tray again, it reads "EMPTY TRAY"

On one occasion when our power went out, it fixed the machine, so that it stopped reading "EMPTY TRAY," but after a day or two it stopped working and displayed the same EMPTY TRAY error message again.

Aug 04, 2013 | Jura Capresso C3000 Espresso & Coffee...

1 Answer

Does not sense lower feeding tray as full


One suggestion is to check if there is paper behind the tray which is stopping the paper lift mechanism from functioning properly. The paper senso rcould be dirty or broken and will need to be serviced. Or, the papersize dial could be set to the wrong paper size.

Nov 10, 2011 | Canon imageRUNNER 2200

1 Answer

Canon imageRUNNER 2200 paper tray 1 shows empty when it is full. Using letter paper with portrait orientation. Dial is set correctly for letter (LTR). (tray 2 is letter in landscape orientation. Dial is...


Please check that there isn't any paper jam behind the tray in the machine, this will block the connection from the tray to machine and prevent the paper lift mechanism from raising up into proper position. Hope this helps.

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1 Answer

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The paper is not feeding from the paper tray. The loud click is alarming, but not the problem. Check the adjustments in the paper tray. The left and right guides should be snug, but the rear guide should give between a 1/16 inch and a 1/8 inch of free play. If the rear guide is tight, that is the problem. You can check for this by depressing the lever on the right front of the tray. Depressing the lever should raise the stack of paper out of the tray so that it can slide forward.

If you remove the paper from the tray, but will see calibration marks for the paper size you are using. Unlock the read paper guide n the tray, squeeze the release and move the guide ot the mark for the size paper you are using. For example, it you are using letter size paper, the read guide should point to "LTR".

Aug 17, 2010 | Brother MFC-8860DN All-In-One Laser...

1 Answer

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check the paper type and the paper size from the printer menu, if it is ok then you will try to check the paper sensor on tray 2

Jan 08, 2010 | HP LaserJet 3800n Printer

1 Answer

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the inner tray is where the paper comes out under the top scanner part there is a paper sensor at the exit mark that tells you if you have paper in the tray and lets the machine know it has come out ok. check that it hasnt locked in place.. this can give a false reading too..Good luck

Oct 27, 2009 | Toshiba Office Equipment & Supplies

1 Answer

The printer message says: load paper tray and it is already load


Something to try, The paper (roller) may be slipping on the paper giving false reading of Load paper tray. UNPLUG THE PRINTER FROM MAINS and CLEAN the (roller) as best you can with quick drying solution, Tape cleaner or Similar. Good luck Bob.

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2 Answers

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It wants you to put paper in the multi-purpose or pull down tray 1 assembly.

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1 Answer

Cannot print from Tray 1 in Gestetner 6002


First make sure that the machine is reading/ seeing the paper size of the paper that is in the tray ( select tray 1 from the touch screen and see what the paper size reads). If the machine sees a different size then that in the tray, use the 'user tools' and change the paper for that tray. Also, go into your printer settings on/in your computer and make sure that the proper paper size is selected ( the size that is in the tray you want to print from). If the orientation of the paper size is different from the tray -- will not print and give you the error.

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5 Answers

Problem with Benvenuto B30 cleaning


After I cleaned the tabs really well, I still had the same problem. So, I took the back off so I could get to the "switches" that close the feedback circuits for the "Trays Missing" and "Clean Trays" messages. Long story short, you DON'T need to take the back off. You can solve the problem if you remove the trays and carefully remove the right side metal tab. This will stop the false readings, at least it did for me. Save the tab if for some reason you need to it later.
To remove the right side tab, use something like an eye glass screwdriver or butter knife to pry it up and out of the two small holding tabs. Then rotate the metal tab up and away from the tray and it will fall right off. Pictures below. a9c5bc58-d1a4-488c-891c-2b50084d4d96.jpg 3a317125-915d-4f72-a472-8ae2ea938a3a.jpg 383c8eeb-4d14-467d-842b-ea47d989e30b.jpg bd453672-83d3-46db-8ab5-d9cac5576ad8.jpg da367966-03c1-462d-961c-c5a9605fe4f4.jpg

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