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Napoleon gds28fireplaceboomswhenlighting Before ignition the fireplace loads up with propane then causes an explosion(booms)causes stove to shake when lighting

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  • courtright11 Apr 23, 2013

    Does anyone have a solution

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Why is my reset switch popping after 10 minutes when I try to to start the pellets.


I would suggest contacting Napoleon directly at 1(800) 461-5581 and ask for a registered Napoleon service dealer in your area. You can also go to this website http://www.napoleonfireplaces.com/find-a-store/ and ask them if they have a service technician if you are in the United States. Pellet stoves are extremely temperamental and can be a real bear to try and diagnose. Honestly, leave the diagnosing and troubleshooting to guys that have meters and gauges to properly diagnose the issue. I hope this helps.

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1 Answer

Serial# location GSS36


Contact Napoleon at 1-(800) 461-5581 and ask for a AUTHORIZED servicing distributor in your area. You can also go to www.napoleon.com, put in your zip code, and it will tell you who is and isn't an authorized SERVICING DISTRIBUTOR for your fireplace. I hope this helps.

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1 Answer

Its to hot


Are the flames more than a couple of inches high? Do they have a lot of yellow coloring to them? Please be sure that the orifice for the fireplace is converted to the proper gas type. A common mistake is to have a natural gas orifice in a LP fireplace. The flames are way too high and the heat is very intense and this creates a very unsafe fire hazard situation. You may want to have a qualified technician come out and examine the fireplace for you.

Feb 06, 2014 | Napoleon Fireplaces Napoleon GD70 Gas...

1 Answer

Ven tfree propane fireplace will not stay running after being ignited


You may have one of several issues that can cause this ...
1. your pilot assembly could need replacing
2. you may not have enough ambient air flow and the oxygen sensor will shut it down

I suggest you have a qualified technician come out and inspect the system to see where the real issue lay. They will have to light it and see it burn to rectify the issue.

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1 Answer

Napoleon Fireplace won't fire


I would suggest calling Napoleon at 1-(800) 461-5581 and find an AUTHORIZED SERVICING DEALER in your area to diagnose the problem. You can also go to www.napoleon.com, put in your zip code, and it will pull up who is and isn't an authorized dealer in your area.
The company I work for has been in the fireplace business for over 35 years. Napoleon is one of the brands that we have access to. The BGD36CFG is not a simple unit to diagnose. If you can not find a servicing dealer in your area I would call a licensed HVAC but always default to calling Napoleon first. There is no telling why the fireplace will not ignite. Below is the

Grandville 36 CF BGD36CF

Jan 13, 2014 | Napoleon Fireplaces Napoleon BGD36CFG...

1 Answer

Napoleon Fireplace propane Pilot won't light main burner even though gas flows in?


  • I'm going to assume your fireplace has a pilot light.
  • Follow the little holes in the burner that lead to the pilot light.
  • Make sure the pilot flame is pointing directly at the closest burner hole. (adjust if necessary).
  • Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
  • Always start your propane appliance on "High" never "Low". Cold propane likes to drop to the bottom of the firebox and accumulate until it reaches the pilot (this is called delayed ignition). Keeping it on "high" will help the fuel travel over to the pilot without buildup.

Jan 21, 2013 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

I have a napoleon propane gas fireplace..i need a parts manual


whats parts do you need? I can help with it if I knew the parts, all yo uneed to get parts is the model and serial # and your local parts palce will set you up. but i can help with it if i knew part you wanted and why you want it to make sure you need it.

Oct 04, 2009 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

Kenmore gas range, loud boom sound when igniting,how to use clean


dont clean
you have a weak ignitor
and this is very bad
it should be replaced quickly

Sep 30, 2009 | Kenmore Kitchen Ranges

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