Question about Denon AVR-2802

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My have Denon AVR2802 in which the sound is mute although all system is working. I have send it to DAV Engg. Singapore (authorized service center of denon). They have informed that the reuiqred parts in longer manufatured in Japan. What can I do now?

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My have Denon AVR2802 in which the sound is mute

Posted on Dec 11, 2010

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This is where Denon suffers.... I am also not very impressed with Denon's service. Good products..bad after-sales.

If its AVR 2802, you must have bought it some time after 2002...
Are they not legally bound to stock parts for a certain number of years...
You must speak to their seniors in Sales department and if possible, please check locally, take them to the consumer court.
alternatively,
Ask them for the part name and the part numbers, you might be able to source it from somewhere else.
Best of Luck

Posted on Mar 12, 2009

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I hope that this information wasn't to overwhelming, but if you found it helpful a good rating would really be appreciated. It helps to keep the experts on FixYa motivated and willing to answer the questions people have even it the answer is not very good news.
I received an "inappropriate" rating from somebody who just wasn't happy with the truth, and most people never even bother to rate our answers. But that's another whole subject.

let me know if you need more help.

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