Question about Kenwood KM300 Chef Stand Mixer

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Dough hook stuck in machine

I have a Kenwood mixer KMC510 and am now on my 2nd machine because the dough hook became stuck in the first one and the unit was replaced. Now after only a few uses the same has happened again. At first the hook went in OK but it has become increasingly tighter with each use and now I cannot remove it to wash it.
I am only using half the amount of dough that the instructions say is the maximum and am following Kenwood's instructions to the letter.
I have also had some problems with the 2nd machine with the head lifting up during kneading.
Can you please help? I need the machine to make the family's bread on medical grounds and am therefore loathe to be without it for any time.

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  • JabBerWok Mar 11, 2009

    Thanks for that but the machine comes with a plastic 'splash guard' to prevent such problems and has only been used 4 times at the most.

    I did, after some struggle, get the dough hook out and it appears that the end that fits into the machine is getting scored at the top end by something.

    I will try the oil though.

    We are planning to get it looked at by an approved repairer and if that fails then it goes back from whence it came!!

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Hi. Is it possible that some of the dough or flour you are mixing has made it's way into the attachment point with each batch, and therefore gumming it up progressivley ? Carefully lay the mixer on one side, being carefull not to lay it on the side mixer controls. Use a rolled up towel to support the head, this will make it easeir to see the attachment point. If there's a buildup of flour, wet it with warm water and a little liquid soap, until it softens, remove the attachment and clean the areas of contact. Apply a bit food oil to the hook before using next time.

Re: your second mixer The head locking pin may also have flour in it. This would inhibit the movement of the locking mechanism along it's guides. You may have to do some disassembly to get it cleaned out. After cleaning put a drop of regular oil on the moving parts. Be sure to clean the recess that the pin fits into as well.

If that's not your problem, then the pin may be worn enough to not fully engage.

If I have assisted you, please rate my solution. Good luck! ricardok45

Posted on Mar 11, 2009

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