Question about Western Digital My Passport Essential (WDBAAA5000ASL) 500 GB USB Hard Drive

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My WD my passport not working

Unfortunately I dropped my WD external HDD and when I plug it to the laptop it keeps on making a sound and a frequent light but it's not detected by the PC and it's not shown in My Computer. Any one can help please?

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  • 3 Answers

Maybe the cable plug of the WD my passport is broken

Posted on Apr 18, 2013

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Posted on Jan 02, 2017

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SOURCE: WD Passport not recognized anymore

Change your USB cable, I had same problem...changing the USB cable woked for me.

Posted on Oct 22, 2008

  • 1 Answer

SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

I had the same issue. Its not a power issue because it shows up in device manager. Heres what I did.

Right-click on my computer and click Manage>Disk Management

Your drive should show up there. Right-click on it. If explore is not grayed out, assign a drive letter to it and you should then be bale to see it in my computer.

In my case explore was grayed out. I had to click on the option to format the drive. After re-formatting the passport explore was available. I then assigned a drive letter to it and I have access again.

I guess somehow using it on multiple computers srcewed up the file-system on it. I was using it between windows and linux.

This fixed my problem.

Posted on Jan 02, 2009

  • 1 Answer

SOURCE: My PC is not recognizing my WD Passport 120GB USB external drive.

I had a similar problem with my WD passport 320GB. When I connected it to my laptop it never showed up on My Computer even though the blue light on the hard drive came on.
Here is what I did:  Right click on "My Computer" and click on "Manage" and then "Disk Management",. you should see your WD hard drive listed. then click on "change driver letters and paths"  and change it from the listed to another drive. I changed mine from G to F drive and it worked for me.

Posted on Mar 08, 2009

bob_computer
  • 3153 Answers

SOURCE: 250gb wd passport contents not visible in my computer

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure.
 
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
10. ensure that you have set removable drives for "quick removal" or that you use the "Safly Remove Hardware" option often shown on the lower toolbar.It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.

Posted on Nov 10, 2009

Geekman
  • 32281 Answers

SOURCE: I dropped my WD 500 GB passport style harddrive

Hard drives do not like being dropped, especially when it was in operation. This hard drive is faulty and it is not repairable.
There are data recovery companies that specializes in recovering data from faulty hard drives BUT it will cost you an arm and a leg for their services.
I suggest you Google search for these companies and get a quote before you proceed.

Posted on Jan 05, 2011

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Try to test your WD Ext HDD to a different computer and check if you will get the same problem.

If the same problem persist try to use a different cable for your WD Ext HDD.

If still fails kindly ask the store where you bought the WD Ext HDD on how to retrieve your files and have WD EXT HDD replaced?

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My wd hdd fell from my desk, and a few minutes after it dropped i tried it on my compaq laptop and it worked after restarting the laptop, i tried accessing my wd hdd and it gave an error message saying...


WD offers a recovery service, unfortunately that is going to be your cheapest option and that is a long shot and expensive. What happened is the Disk Read/Write arms are no longer in alignment from the impact or have broken free. Because of the need for a clean room environment to work on a HD it is very costly to get these repaired and well out of range for most everyday users.

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http://www.cooldrives.com/usb-power-cable-mini-b.html

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My western digital Passport 320Gb usb drive is not detected


hi ,

looks like u primary hard drive is inside the laptop and so should be displayed as c : drive ,

and the reason , the external hard drive is not displayed seperately is csue ., the external HD  may be added as slave to the internal HD .,

can u tell me ,make a right click on c:/ drive and choose properties : and tell the totalsize dispalyed 

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Dropped a WD passport drive, now it won't load. HELP!


Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

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