Question about HP Officejet Pro L7580 All-In-One InkJet Printer

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Paper jam We just bought the L7590 HP Printer last Feb. 4 but recently we always encountered a paper jam problem. What should we do and what maybe the cause of it. Thank you very much for your response.

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A paper jam is when paper feeds badly (ie: skews, crumples, gets caught, etc...) in the printer mechanism and stops the flow of paper through the system.

The first thing you need to do is get rid of the paper that's jammed everything up... To do this you'll need to:

  • Open the printer lid (lift the lid by placing your fingers under the control panel lip and carefully lifting upwards)

  • Remove the rear panel (press the two grey buttons/tabs inwards to release the panel)
In each of the areas you expose you will probably find some paper which has started feeding and then stopped.

IMPORTANT: DO NOT Yank or otherwise pull the paper out in an abrupt fashion as this can and often does damage the printer feeding mechanism..

The best way to remove a jam is to try and pull the paper out in the same direction as it would normally feed ie: straight out.. Pulling to the side is not a good move... It takes a little bit of time but also look for ink soaked pieces of paper which may lie doggo and hidden as they will cause other problems in the future.

You may also want to get the printer to move the printhead over to the left side by pressing and holding the OK button (on the control panel) as if you were replacing the printheads and see if the printhead has ripped any paper off into the parking area (far right).

Once you've done all that and made sure there's no paper or bits you can replace the rear panel and close the lid and you should be good to go...

If the problem repeats, look for foreign objects where the paper bunches up and also make sure that your paper guide (the moveable part in the paper tray) has been moved into position to guide the paper properly (ie: not TIGHT against but not looser than a 1mm or so).

Hope that helps.


Posted on Mar 13, 2009


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