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Check and see if there is a cup in the top of the agitator. Some machines have you put it there, turning back and forth during wash doesn't bother it, but the spin to empty the wash water causes the softener to go out through slots in the top of the cup and be held in the agitator. when it stops the softener drains into the tub, ready for the rinse cycle.
maybe it's clogged take the drawer out and see if the water flows out of that side ok. put into rinsea nd spin and it should put water into that side.
might take a minute
What happens let me know
make sure you have a towel ready
You really cant take them apart without breaking the dispensers. Fabric softner is basically wax and fragrance. Add very hot water to the dispenser to melt the fabric softner. In the future, water down the fabric softner.
I've had this same problem and solved it by removing the detergent/bleach/softener dispenser drawer from the machine and seriously cleaning out all of the "gunk" from the drawer and from inside the drawer area on washer. Sometimes I have had to repeat the cleaning and then the fabric softener begins dispensing again. I have model # 417.43042200 but it may work on all the Kenmore front loading washers.
Okay...the cone actually goes inside the the two other pieces you mention. The cone is to be inserted upside-down. That is, the opening of the cone should be facing UP. The way this fabric softener dispenser is supposed to work is, you place fabric softener thorugh the opening of the dispenser. The cone actually holds it like a cup. When the washer goes through the initial spin cycle before the rinse cycle begins, the centrifugal force of the washer spinning forces the fabric softener out of the cone and into the wash tub.
The dispenser assembly should just snap right on top of the agitator. If the dispenser does not stay on securely any longer, you may have to replace it with a new one. You can find replacements at searspartsdirect.com. Just type in the same model number you provided and look for item number 1 under the "Motor, Basket and Tub Parts" heading.
I hope you find this information helpful. If you still have questions, please let me know.
PS It is also a good idea to periodically remove the dispenser and soak it in some hot water to get rid of accumulations of hardened softner. They will clog from time to time.