Question about Creative Labs Creative Technology Zen MP3 Player

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Creative zen mosaic is not being detected by either my laptop or PC.....a few weeks ago it was perfectly fine! Please help

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  • nadiazurita May 11, 2009

    I have the Creative Zen (just the Zen not the Mosaic or Vision) and my computer is not detecting it. it was working fine a couple of days ago.

  • jatt120 May 11, 2010

    that means something is blocking zen mosaic

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This happened to me too! I found a very helpful thread online http://www.anythingbutipod.com/forum/showthread.php?t=38949 If the advice I'm about to give doesn't work, visit that link. I am running Windows Vista. I went to Control Panel>System and Maintainence>Device Manager>View hardware and devices>Portable Devices. When I did this I saw Creative Zen Mosaic listen with an !. I right clicked, uninstalled, and unplugged my Mosaic. I then plugged it back in and my computer automatically started in re-install. You may have to do it manually by clicking on a baloon that pops up when new device is inserted or something of that nature but this is what worked for me.

Posted on Aug 25, 2009

  • melissa_clif
    melissa_clif Dec 16, 2013

    This worked for Windows 7 too! Thanks for making it available!

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Posted on Jan 02, 2017

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1 Answer

Zen player mosaic crashes re-building library (uses flash memory)


I've been having the exact same problem. No matter how often I reset it it still becomes stuck on the rebuilding screen. I was thinking I may just copy all of my music onto my computer and then do a complete reset on my Zen and copy it back but I don't want to go to all that trouble if there is an easier way to fix it.

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Creative zen mosaic fails to be detected on my computer


First I think the your player does not work with Vista, probably that's why its not seeing it. The installation CD is supposed to carry the required software for converting preferred songs to the player's desired formats and it also should contain the desired drivers for windows.

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My zen mosaic is not downloading songs


You may be looking at the library on your computer. In Centrale with the player connected, double click on the Mosaic player icon at the bottom of the list on the left of the screen. This brings up a contents list identical to that above(which is for the PC not the player)

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Instruction for zen mosaic by creative


try another usb cable.
na dinstall the drivers.

for the instruction check creative.com

Feb 06, 2009 | Creative Labs Creative Technology Zen MP3...

7 Answers

Instruction for zen mosaic by creative


I think alot of people are having the same problem I was. We got home, opened the box, plugged it in the computer, and nothing useful happened so then we installed the mini-cd. Well the thing is windows stops looking for a driver once it searches and finds nothing, and unfortunately those of us using XP do not automatically have the drivers. So...

SOLUTION
------------------
-If you have not already installed the mini-cd, do so, or download from Creative's site in the support section(if you do you might want to grab the latest firmware update)
-Once pack has been installed the drivers have been as well, BUT as I mentioned we now have to tell windows to look for them again.
-Reconnect your Mosaic
-Right click "My Computer"
-Chose "Properties"
-Click the "Hardware" tab
-Click "Device Manager"
-A window will pop up and you will see a long list with (hopefully only) one thing under the "Other Devices" sublist. It should be something along the lines of "Creative Zen Mosaic". Right click it
-Chose "Update Drivers"
-Follow prompts agreeing to search and auto install
-Once install is done, in a moment the screen on your Mosaic will say "Docked"
-Congratulations!
If you have downloaded the updated firmware this is the time to install:
-Ensure your Mosaic is in "Docked" mode
-Execute the firmware update
-Click "Upgrade"
-Wait (it takes a moment or two)
-Updater will say it is complete
-Mosaic will reboot
-Click "Close"
-Congratulations!

Hope that helps.

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1 Answer

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it may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!

Also check out creative.com/support and look at their support forumns


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Use PocketDivXEnvcoder and run the outout through it's video/audio sync option before copying it to your Zen.

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I had a similar problem yesterday with my Creative ZEN V 2GB. After charging it with the USB, it wouldn't turn back on. No lights or anything.
I read somewhere that if you hold down the power switch for a few seconds, and while holding down stick a pin or needle into the reset switch on the side, it will reset the player.
Amazingly, this did work for mine. It now powers on with no problems. Hope that helps.

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Does the firmware update recognize it?

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Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

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