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you have to down load the driver for it. it's found in the samsung pc studio 3.2.1 if you're running xp other wis you're out of luck kind of. Win 7 will see it and after some kicking it you can get it to be seen, but there is something internal that takes over the phone and ddoesn't let the samsung software connect to the phone. in either situation does it allow you to explore your phone like external storage unit outside of the software.
try *#05 if that doesn't work then you need to call your phone company. They have a master unlock code that you can use to fix your problem, Sorry your having so much trouble with it, hope I helped you!