Question about Acer Aspire 5735-6694 Notebook

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DOWN LOADED AT&T COMUNICATION SOFT WARE FROM AN AIR CARD. CAME TO RESTART, MACHINE SHUT DOWN AND NEVER CAME BACK UP WENT TO BLACK SCREEN ON ME. THIS IS AN ACER ASPIRE 5735-6694. GOT THE COMPUTER REPLACED AND WANT THE AIR CARD BUT DON'T WANT ANOTHER CRASH. IS THERE ANY THING TO DO TO PREVENT THIS? DAVE

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  • bigdaves40 Mar 11, 2009

    I WENT THROUGH THE SAFE START AND RECOVERY OF SOFTWARE AND STILL DID THAT. THEN HAD THE UNITE REPLACED. AT&T SAID THEY HAD PROBLEMS DOWN LOADING THEIR COM. S/W TO ACERS IN PAST CAUSEING A CRASH. I WOULD THINK THERE MUST BE A WAY AROUND THIS.

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Hello i think i can help you.As long as you are running xp or better software.you should have no problems.as for the computer not starting.put your operating system cd in the drive.and if for some reason the drive wont open.they have a trick for that to.with the computer off.take a paper clip and insert it in the tiny hole look and you will find it.push the paper clip in the hole and the drive will open.now put the operating system disk in the tray and close slowly.now reboot computer and follow the prompts.

Posted on Mar 11, 2009

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Ctrl Alt Del


You would be able to see diff. options. Try that.We need to remove that screen even if we have to use safe mode.

If you are not getting these options, Bios issue. we might need to format your pc.

Thanks.

Posted on Mar 11, 2009

  • taran_2005
    taran_2005 Mar 11, 2009

    Or Use the button on noteb ook to shut down.Aftr few minutes try to enter it into safe mode.

    Thanks.

  • taran_2005
    taran_2005 Mar 11, 2009

    Go to uninstall and uninstall this. Unless go to drive C.



    Look for program files, there would be a folder for at and t, delete that.





    Thanks.

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I doubt the card was the problem. Sounds like a coincidence that it crashed the last time. Most likely you just had a hardware problem if it wouldn't even turn on. Nothing really to prevent it, it should work on the laptop.

Benjamin

Posted on Mar 11, 2009

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It shouldn't cause the computer not to work anymore, whats the brand and model of the card your using with the laptop? if it doesn't start up after installing, press or keep tapping f8 before windows loading picture comes, and when the advanced options come up select safe mode.

Posted on Mar 11, 2009

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Check out by removing the battery first.if still the same problem after reinserting.and unit under warranty get it replaced.

Posted on Mar 11, 2009

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