Question about Canon Pixma MP800 All-In-One InkJet Printer
HI, I get a message that says ' CANNOT COMMUNICATE WITH SCANNER. SCANNER MAYBE TURNED OFF OR A CABLE MAYBE DISCONNECTED. PLEASE CHECK THE STATUS AND TRY AGAIN. SCANNER DRIVER WILL CLOSE.'
I have checked all cables and they are connected correctly. The scanner starts to scan then stops and I get the above message. Please, can you help.
SOURCE: scanner error
if you put the installation cd in the drive and then if it autostarts close it down, then go to device manager and the properties of the scanner and update driver let pc search automatically and it should reinstall it and then all should be fine i hope , had the same problem on my all in one device
Posted on Sep 24, 2007
windows XP instructions.can be easily applied to other operating systems
-turn printer/scanner on
-go to control panel
-click on system
-click on hardware
-click on device manager
-click on imaging devices
-right click on canon mp600 and choose updat driver option and then after that is done.click on scan for hardware changes
(below images provided)
this should make sure scanner work.. but if it still doesnt work then go back to the device manager and check if there are any hradwares with a yellow question mark beside them.if there is then right click on them and click update driver.
if that does not solve the problem try reinstalling the CD or go to the canon MP00 web page (google it) to dowmload the printer/scanner drivers. and repeat everything until it works or until you give up =). hope it all works out bye!
Posted on Apr 05, 2008
I had the same problem with a new Canon MP970. Printed ok, but couldn't communicate with the scanner - error 2,155,0.
Canon phone support didn't help, and suggested it was a firewall problem. I uninstalled, and re-installed, turning off firewall, virus software, and everything. No luck. Tried several USB cables, no luck.
Then I uninstalled again - as well as a couple of old drivers and software associated with two now deceased printer/scanners.
This time I plugged the (same) USB in and turned on the device, using Windows' own hardware install wizard.
Now it works fine (at least for now... touch wood).
So - the problem might be either conflict with other printer/scanner devices installed, or with Canon's installation software.
Posted on Aug 02, 2008
I had the same problem, at first I thought that it was the original drivers (the ones I got with the printer) so I donwloaded the drivers from the canon website, this did not resolve the problem. What I also tried and it worked for me was connecting the printer to the computer with it's original usb cable. I bought a couple of weekes ago a usb extension cable (about 5 m long). With this extension cable I can print but I can't scan any document, it just gives me the same error. Hope this works also for you.
PS: My printer is a Canon Pixma MP190
Posted on Mar 09, 2009
Go to Control Panel >> Device Manager, look for the scanner in 'Device Manager' under 'Imaging Devices'
Right click on it and select 'Uninstall' and allow it to be uninstalled.
Remove the USB lead from the scanner.
Re-boot the Computer.
Once windows appears and is ready toi use, re-connect the scanner USB lead.
Windows should re-install the drivers and tell you the scanner is ready to use................hopefully!
Posted on Mar 28, 2009
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